What are the responsibilities and job description for the URBN Junior Systems Engineer position at URBN?
Role Summary
URBN is hiring a Junior Systems Engineer who is responsible for the health, monitoring, and maintenance of URBN's Windows Server environment and core SaaS platforms. This role requires a highly organized self-starter with strong communication skills to coordinate with application teams and manage vendor relations. A key component of this position is the ability to identify and suggest opportunities to apply automation and AI tools to improve operational efficiency and reduce manual tasks.
Role Responsibilities
Server Maintenance: Monitor and maintain Windows servers. Perform OS updates, application upgrades, and coordinate maintenance outages with impacted business units.
Resource Monitoring: Proactively monitor CPU, memory, and disk space. Resolve routine alerts and escalate complex issues to the appropriate teams as needed.
Communication & Triage: Monitor Slack channels and email threads to identify issues requiring team intervention. Provide initial assistance and escalate as necessary.
Vendor Management: Open, track, and manage support tickets with external vendors. Maintain organization and "chase" resolutions to ensure timely closure.
SaaS Support: Provide day-to-day operational support and case escalation for Google Workspace and Microsoft 365 issues.
Operational Projects: Provide infrastructure support for activities related to new store openings and new hire technical provisioning.
Automation & AI: Recognize and flag opportunities for process improvement through the use of automation scripts or AI-driven solutions.
Availability: Participate in a 24/7 on-call rotation. This role requires frequent off-hours work for maintenance windows and emergency response.
Role Qualifications
Experience: 1–2 years of professional technology experience.
Technical Proficiency: Functional knowledge of Windows Server, Google Workspace, and Microsoft 365.
Highly Organized: Ability to track multiple moving parts, including vendor tickets, project tasks, and system alerts simultaneously.
Strong Communicator: Ability to provide clear, concise updates to technical teams and stay engaged in high-traffic Slack/email threads.
Self-Starter: Proven ability to work independently, take initiative on routine maintenance, and follow tasks through to completion without constant supervision.
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The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.