What are the responsibilities and job description for the URBN Warehouse Traffic Clerk position at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)?
This position is located at 12055 Moya Blvd, Reno, Nevada, 89506 United States
Role Summary
A Traffic Clerk supports the Traffic Coordinator with daily appointment, communication, and documentation work. The clerk handles high-volume, rule-based tasks, keeps systems and records accurate, and escalates exceptions to the Coordinator. You will perform department-specific tasks as assigned by the Supervisor/Manager and work with all organizational levels including fellow employees, customers, and management.
Role Responsibilities
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility for specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit www.urbn.com/work-with-us/benefits
URBN offers a predictable pay increase schedule through our Step Program for designated roles— associates receive scheduled wage increases at 6 months, 1, 2, 3, 4, 5 years of tenure. Subject to change at company's discretion.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Role Summary
A Traffic Clerk supports the Traffic Coordinator with daily appointment, communication, and documentation work. The clerk handles high-volume, rule-based tasks, keeps systems and records accurate, and escalates exceptions to the Coordinator. You will perform department-specific tasks as assigned by the Supervisor/Manager and work with all organizational levels including fellow employees, customers, and management.
Role Responsibilities
- Appointment administration: enter, update, and maintain appointments in Kaleris within the Coordinator’s rules, and apply the standard appointment types and slot structure.
- Data hygiene: make sure appointment details are complete and accurate (PROs, pallet counts, carrier, dates) and catch duplicates or missing information.
- Routine communication: send confirmations and standard status emails, answer basic “where’s my appointment” questions, and relay radio communication between the gate, dock, and yard.
- Documentation: keep daily logs, and prepare and update the daily reports the Coordinator and leadership rely on.
- Yard and dock support: check trailer and door status and report it to the Coordinator, with limited floor time under safety protocol.
- Escalation: pass anything outside the standard rules (exceptions, late or no-show carriers, disputes, requests to jump the line) to the Coordinator.
- Must be 18 years or older
- High school degree or GED required
- Professional written and verbal communication
- Problem-solving and reporting skills
- Strong computer skills; Microsoft Office Suite
- Maintain acceptable attendance and m ust be able to work overtime as required
- Comprehend and follow work instructions to meet productivity and quality standards
- Able to stand and walk for considerable distance throughout a shift
- Climb, balance, kneel, crouch, or crawl for extended periods
- Reach, pull, push, and lift freight and other objects of various shapes, sizes , and weights up to 50 pounds
- Operate warehouse equipment safely as required for the position ( i.e. pallet jack, box cutter, carts) which requires coordinated movements
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility for specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit www.urbn.com/work-with-us/benefits
URBN offers a predictable pay increase schedule through our Step Program for designated roles— associates receive scheduled wage increases at 6 months, 1, 2, 3, 4, 5 years of tenure. Subject to change at company's discretion.
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.