What are the responsibilities and job description for the Urban Outfitters Marketing Operations Coordinator position at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)?
The Marketing Operations Coordinator supports the execution and administration of brand and digital marketing initiatives. This role ensures operational excellence across internal teams by managing timelines, tracking deliverables, and maintaining accurate documentation. As the "source of truth" team for deadlines and asset accuracy, you will assist in the communication between channel owners, operations partners and the creative team, ensuring all campaigns move from ideation to completion without friction.
Role Responsibilities
Project Management & Asana Administration
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Role Responsibilities
Project Management & Asana Administration
- Workflow Architecture: Assist in setting up and maintaining the Asana project framework for all seasonal campaigns; adjust milestones and dependencies as timelines shift.
- Request Management: Own the intake process for monthly marketing requests; ensure every brief is complete, clear, and actionable before it reaches the Design PM.
- Deadline Accountability: Set weekly deadlines, send reminders, and follow-up as needed to ensure all team deliverables are met.
- Documentation: Maintain distribution lists, attendee lists for recurring meetings, and support manager by ensuring all planning tools are updated in real-time.
- Calendar Management: Assist, as needed, in booking key meetings once dates are determined and manage shifting attendee lists.
- Cross-Functional Liaison: Alert all teams of important date changes and lead the follow-up process for outstanding information or action items.
- Follow-ups: With direction from manager, assist in the post-meeting workflow by tracking down missing information and scheduling necessary breakout sessions.
- Asset Coordination: Reach out to channel owners for promotional asset needs, enforcing strict deadlines for submission.
- Quality Assurance: Serve as a "second set of eyes" on creative asset reviews; compare for accuracy against the brief and provide necessary edits.
- Promo Support: Draft the fine print for all promotions, working closely with web production partners, and adjust as details change.
- Professional Experience: 1–2 years of experience in project management, marketing operations, or a similar coordinator role within a fast-paced marketing or creative agency environment.
- Process-Driven: You find satisfaction in organization and have a "process-first" mindset.
- Proactive Communicator and Collaborator: You are a "polite enforcer" who isn't afraid to follow up frequently to keep projects on track. You enjoy working with teams across various departments.
- Detail-Oriented: You have a sharp eye for QA and can spot a typo or a missing requirement.
- Technical Proficiency: Experience with Asana (or similar project management tools), Google Workspace, Zoom is highly preferred.
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits
EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.