What are the responsibilities and job description for the Residential Concierge position at URBN Playground?
Residential Concierge
Thursday & Friday 3PM - 11PM
Saturday & Sunday 12PM - 8PM
$17.00 per hour
Your mission is to provide outstanding customer service to residents and staff to enhance their experience through direct communication and hospitality. You will act as the liaison between residents, our staff, and building management at different levels. As the “first face” that is seen, you will be the main point of contact for our residents. Weekend shifts will have additional package room responsibilities.
What You Will Do:
- Greet all residents by name upon their arrival, delivering high-quality customer service
- Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
- Monitor building security via cameras and inform building management of necessary situations
- Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.)
- Communicate your responses/resolution to building management and to your manager as needed
- Communicate open complaint situations to building management for assistance when necessary
- Accurately log, store, and distribute packages and dry cleaning, using the building's software for tracking and communication.
- Maintain a tidy and well organized package room.
- Act as the forward reception for potential residents coming for tours and interested in leasing apartments
- As directed by your manager, inform residents about building events
- Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
- Be discreet and professional, as you will be handling personal private items & information
You Need:
- Outstanding customer service orientation
- Excellent written and verbal communication skills
- High level data and computer skills
- Strong critical thinking and creative problem solving skills
- Attention to detail
- High school diploma required; college diploma preferred
- Prior hospitality experience and/or residential concierge/front desk and or package room experience
- Ability stand at a desk for 8 hours
- Knowledge of and ability to learn the community and local area
- Excellent time management skills
- Ability to lift 50 pounds, and to carry for short distances
- Additional language skills a plus
Come Join a Great Team!
https://www.urbnplayground.com/
Salary : $17