Information Technology Support Specialist

Client is seeking an Endpoint Specialist (Windows & Mac) to support enterprise endpoint security and lifecycle management under the NTIA ISCOM contract. This role is responsible for managing and securing Windows and Macintosh laptop endpoints across the enterprise, ensuring proper configuration, patch management, operating system updates, and compliance with federal cybersecurity standards.

The ideal candidate will bring hands-on experience administering macOS and Windows devices in a secure enterprise environment, with strong familiarity in mobile device management, enterprise patching, endpoint compliance, and cross-functional coordination with cybersecurity teams. This role is well suited for a technical professional who is detail-oriented, operationally strong, and committed to maintaining secure and reliable endpoint services.

Core Responsibilities

Manage and secure Windows and Macintosh laptop endpoints, including system configuration, baseline enforcement, patch deployment, and lifecycle management

Implement and maintain Mobile Device Management (MDM) solutions to enforce endpoint security policies and compliance controls across macOS and Windows environments

Administer and secure Macintosh devices using JAMF Pro, including device enrollment, configuration profiles, software distribution, and compliance monitoring

Utilize enterprise patch management tools, including BigFix and related technologies, to ensure timely deployment of operating system and third-party application updates

Oversee endpoint configuration standards and ensure alignment with federal security requirements and organizational hardening guidelines

Monitor endpoint health, patch compliance, and vulnerability remediation through reporting dashboards and security tools

Collaborate directly with cybersecurity teams to ensure endpoint security controls, EDR tools, and patching strategies align with NTIA’s broader security posture and compliance framework

Support implementation and enforcement of endpoint security baselines, including encryption, access controls, MFA integration, and device policy enforcement

Troubleshoot and resolve issues related to device enrollment, patch failures, configuration drift, and security policy enforcement

Maintain documentation, SOPs, and reporting artifacts to support audits, compliance reviews, and operational transparency

Provide professional and timely support to NTIA users while maintaining secure and reliable endpoint operations

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and relevant experience

Minimum of 5 years of IT or endpoint administration experience

U.S. Citizenship required

Foundational experience managing macOS and Windows devices in an enterprise or federal environment

Familiarity with BigFix and macOS MDM frameworks such as JAMF and Intune

Knowledge of scripting languages such as PowerShell or Bash for automation and remediation tasks

Understanding of system patching, software distribution, and compliance reporting

Strong communication skills, attention to detail, and commitment to maintaining secure and reliable endpoint operations

Preferred Qualifications

CompTIA certifications such as A , Network , Security , or AZ-900

Microsoft or IBM certifications related to BigFix administration

Apple Certified Support Professional (ACSP) or equivalent macOS certification

Experience managing Apple Business Manager and automated MDM enrollment workflows

Familiarity with Active Directory, Azure AD, Microsoft Intune, and identity management for cross-platform devices

Experience with endpoint detection and response (EDR) tools and vulnerability management practices

Experience working within a federal or enterprise IT environment with stringent security compliance requirements

Experience with imaging deployment and Windows Autopilot.