What are the responsibilities and job description for the Guest Services Representative position at Urbana Health Spa (Huntersville)?
Company Overview
Urbana Health Spa is dedicated to providing a serene and rejuvenating experience for our guests. We specialize in health and wellness services, focusing on customer satisfaction and creating a tranquil environment that promotes relaxation and well-being.
Summary
As a Guest Service Agent at Urbana Health Spa, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their visit. This role is essential in maintaining our high standards of hospitality and guest relations.
Responsibilities
- Welcome guests warmly upon arrival and assist with check-in and check-out processes.
- Provide information about spa services, treatments, and amenities to enhance guest experience.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Maintain accurate records of guest interactions and transactions.
- Coordinate with other departments to ensure seamless service delivery.
- Manage phone systems effectively to assist guests with reservations or inquiries.
Requirements
- Proven experience in customer service or hospitality roles.
- Strong communication skills, both verbal and written.
- Bilingual or multilingual abilities are a plus.
- Familiarity with front desk operations in a hotel or spa setting is preferred.
- Excellent phone etiquette and interpersonal skills.
If you are passionate about providing outstanding guest experiences in a wellness-focused environment, we invite you to apply for the Guest Service Agent position at Urbana Health Spa today!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Free parking
Work Location: In person
Salary : $14 - $16