What are the responsibilities and job description for the Family Support Manager position at Urban Strategies, Inc.?
REPORTS TO: Senior Project Manager
LOCATION: Norfolk, Virginia
STATUS: Full-Time
SUPERVISORY RESPONSIBILITIES: Responsible for supervision of case management and outreach staff.
BACKGROUND:
USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in
communities that are undergoing comprehensive physical revitalization.
Founded in 1978, USI is a leader in community development, supporting about 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.
JOB SUMMARY:
The Family Support Specialist Manager directs family support services, referrals, and community service coordination to foster economic self-sufficiency and improve the quality of life for residents, leading a team to ensure family stability and success.
JOB RESPONSIBILITIES:
- Lead family support meetings, analyze data, and coordinate strategies to meet performance measures.
- Conduct intake, assessments, and home visits, assisting residents with development plans and service navigation.
- Maintain confidentiality and track resident data in LEARN.
- Attend community meetings and participate in program-related meetings.
- Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
- Offering consultation services in financial management and goal-setting.
- Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
- Supporting and promoting the development of the USI CDFI client base.
- Flexibility to work nights, weekends, and travel as needed.
- Perform additional assigned duties.
QUALIFICATIONS:
- Bachelor's degree required; Master's degree preferred in Social Work, Sociology, Psychology, or relevant field, or equivalent education/experience.
- 5 years of nonprofit or human services experience providing assessments, referrals, and follow-up.
- Supervisory experience preferred.
- Commitment to family-focused service planning and program philosophies.
- Ability to handle privileged information confidentially and culturally sensitive.
- Availability to work evenings/weekends as needed.
- Valid driver's license and access to a vehicle.
- Strong interpersonal, organizational, and time management skills.
- Ability to analyze data and design programs based on resident-driven and data-driven rationale.
- Must be able to lift up to 25 lbs. regularly and load/unload materials as needed.
- Comfortable working independently and in a team environment.
- Computer proficiency in MS Office Suite and other software.
Urban Strategies, Inc. is an Equal Opportunity Employer