What are the responsibilities and job description for the Relocation Specialist position at Urban Shift Relocation Services?
Location Project-based, on-site – Tarrytown, NY and Paterson, NJ
Reports to Relocation Manager
Job Type Full-time, project-based
About UrbanShift
Urban Shift Relocation Services (UrbanShift) manages one of the hardest parts of redevelopment. We focus on relocating residents during construction with transparency and respect so households are supported through every step of the process.
We work on projects in New York City and the surrounding region, partnering with developers, housing agencies, and nonprofits. Our projects are hands-on and detail driven. The work includes meeting with residents, explaining required notices and other documentation, coordinating moves, and managing vendors, schedules, and budgets.
We’re looking for steady, resident-centered team members who can support households through stressful transitions while keeping projects on track. If you’re organized, people-focused, and steady under pressure, this is a place where your work will have a direct impact on households and communities.
Role Overview
The Relocation Specialist (RS) supports residents through every step of the relocation process. Working closely with the Relocation Manager, the RS carries out daily tasks such as resident communication, scheduling, inspections, notice distribution, and move logistics. Specialists ensure residents are supported with care and that all relocation activities are documented accurately and completed in compliance with federal, state, and local requirements.
Responsibilities
- Serve as the primary contact for residents and provide clear, respectful communication throughout the process.
- Conduct household interviews and needs assessments to confirm relocation requirements and special accommodations.
- With support from the RM, show residents available temporary or permanent apartments and assist with housing selection paperwork.
- Deliver relocation notices, explain contents to residents in plain language, and track acknowledgements.
- Schedule and confirm inspections, move dates, and return-to-unit timelines.
- Coordinate with movers and packers on-site to provide packing/unpacking and moving services for residents.
- Provide hands-on assistance with packing, unpacking, and organizing support for residents who require additional help (seniors, residents with mobility needs, large families, “accumulator” households).
- Assist with translation or coordinate interpreter services to ensure language access for non-English proficient residents.
- Maintain complete resident case files, including interview notes, acknowledgments of receipt of notices, and other communications.
- Track resident grievances, claims, and assistance requests and escalate to the Relocation Manager as needed.
- Provide daily progress updates summarizing relocations completed, upcoming moves, and any issues requiring attention.
- Provide on-site assistance on move days to ensure smooth transitions for households.
- Other duties, as assigned
Qualifications
- 1-2 years of experience in housing, relocation, logistics, property management, leasing, compliance and/or related community/social services.
- Strong organizational and problem-solving skills.
- Experience working directly with residents or clients in a supportive role.
- Ability to manage multiple tasks and deadlines in a fast-moving environment.
- Excellent written and verbal communication skills.
- Proficiency using cloud-based tools for documents, spreadsheets, and project management.
- Project-based role with the ability to commute to project sites in northern New Jersey and Westchester County
- Bilingual skills preferred (English/Spanish).
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $50,000 - $55,000