Case Manager Supervisor - Magnolia Gardens

ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI’s Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long-term commitment to safety, stability, and healing.

POSITION OVERVIEW

The Case Manager Supervisor assesses mental and emotional functioning of residents and administers services for necessary treatment. They provide supervision to the Case Managers through case analysis, service planning and the supervisory process. Provides direct treatment services and issues referrals on an as needed basis.

Salary: $49,000

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for the supervision of Case Managers.
• Provide administrative and group supervision.
• Coordinate staff training, meetings, supervision and ensure other opportunities for the professional development of staff.
• Attend consortium meetings, e.g. with DHS and others to discuss issues pertaining to service delivery.
• Coordinate mental health/psychiatric care and referral.
• Develop a resource of network social services providers.
• Chair case conference meetings and coordinate service plan implementation.
• Develop and facilitate group meetings.
• Monitor resident records for compliance and best practices.
• Function independently in times of facility coverage including responsibility for appropriate action in crisis situation per agency procedures.
• Attend monthly staff meeting and case conferences.
• Regularly assess the safety and well-being of all clients.
• Participate in weekly individual and group supervision with Director.
• Participate in training seminars conducted to enhance and develop clinical skills.
• Assist with reports and program evaluation.
• Review progress notes and service plans.
• Monitor client compliance.
• Develop strategies for engaging individuals with trauma histories.
• Perform other duties as assigned by the Director of Social Services.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s degree in social work or related field required.

REQUIRED SKILLS AND EXPERIENCE

• Bi-lingual, Mandarin or Spanish preferred.
• Five (5) years’ experience working with homeless individuals and their dependent children.
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting.
• Experience with supportive group facilitation.
• Must have training and experience in assessing the vocational and educational needs and aptitudes of clients.
• Must have thorough familiarity and success with engaging clients and experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
• Excellent written and verbal skills are required.
• Must be able to work in collaboration with other departments, agencies, systems and institutions to maximize scarce resources.
• Skilled in Microsoft Office applications.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

• Will be required to read printed and handwritten materials.
• Will be required to use computer mouse and keyboard.
• Will be required to read information on computer screen.
• Must be able to sit for extended periods of time.
• Must be able to enter information in digital forms and spreadsheets.
• Must be able to lift 10 pounds at times, occasionally reach and bend.
• May require occasional work outside established working hours, including evenings and weekends.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Education

• Bachelors or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.