What are the responsibilities and job description for the Training Coordinator position at Urban Peak Denver?
Under the supervision of the Director of Strategic Initiatives, the Training Coordinator will be responsible for coordinating schedules for new hire onboarding training, monthly all-staff training, and will be the lead staff responsible for designing and implementing database training. Duties include onboarding coordination, facilitation and oversight of database training, and all-staff agency/licensing required trainings.
This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.
Who You Are:
- Bachelor’s Degree or higher in education, social work, or a related field preferred; or 3 years of experience in education, curriculum design, and training facilitation (required)
- Experience working with youth and young adults (preferred)
- Experience utilizing Salesforce or other CRM (preferred)
- Proven ability to create and facilitate new curriculum
- Ability to coordinate schedules for cross multiple departments
- Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).
- Must be team-oriented and able to coordinate with various departments and staff.
- Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
- Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
- Must pass both federal and state background checks
- Must pass pre-employment TB Screening
- Must pass pre-employment physical examination.
- Provide proof of education (HS Diploma OR Official Transcripts)
What You Will Do:
Onboarding Coordination
- Ensure the day-to-day of onboarding goes smoothly, including communication with new staff members and training facilitators. This role will facilitate some but not all onboarding training, with an emphasis on being the expert for database facilitation (see below).
- Oversee and compile feedback regarding onboarding, report to Program Oversight team on a monthly basis.
- This position will manage training attendance and ensure all attendance is recorded and reported to Human Resources.
- Schedule room reservation and send calendar invites to onboarding participants.
- Coordinate with program managers, directors and Human Resources to finalize monthly onboarding schedule.
Facilitation and Oversight of Database Trainings
- With support from the Assistant Director of Research and Evaluation and the Database Manager, this position is responsible for thoroughly learning and comprehending Urban Peak Salesforce and HMIS databases and developing trainings for all program staff to learn these systems.
- Reimagine and facilitate Salesforce onboarding training for program staff; conduct 1:1 training with staff who need additional support.
- Coordinate with MDHI to ensure all staff are registered for and have active profiles with CO-HMIS. This includes roll-out and accountability for annual refresher trainings.
- Lead monthly office hours to support staff who need additional help with data entry.
Training Compliance
- Ensure all staff training records are accurately documented, up-to-date, and properly filed within the employee files.
- Track and monitor required trainings to ensure compliance with organizational policies and licensing requirements.
- Prepare employee training records for internal and external audits, ensuring training documentation meets all regulatory standards.
- Conduct periodic reviews of employee files to verify completeness and compliance, specifically related to training and credentialing.
- Uphold confidentiality and data protection standards when handling personnel training records.
All-Staff Trainings
- Coordinate monthly all-staff trainings with an emphasis on one (1) program staff learning objectives and two (2) compliance with trainings requirements for grants and CO State licensing
- Ensure monthly trainings are facilitated from a trauma-informed, youth-centered, culturally expansive lens.
- Work with the Director of Strategic Initiatives to determine annual training priorities and outreach to prospective facilitators.
What We Offer:
- Salary: $62,005 / annually
- Shift Schedule: Monday through Friday 9am to 5pm
- 100% Employer paid Medical and Dental plans - Buy-up plans available
- Vision Plan
- Flexible Spending Plan – Health & Dependent Care
- Accident Coverage | Critical Care & Hospitalization Ancillary Plan
- Employer paid Basic Life and AD&D
- Employee Voluntary Life Insurance
- Employer paid Short-Term and Long-Term Disability
- Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%
- 403(b) Retirement Plan with 2% Agency Match
- Employer paid RTD Eco Pass
- 10 Paid Holidays
- 48 hours Paid Sick Time
- 120 hours of Vacation to start on an accrual basis
- Robust Employee Assistance Program
- Second Language pay differential
- Staff support for lateral growth through training and mentorship
Who We Are:
Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 12 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.
Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 136-bed shelter for youth ages 12 through 24, daytime drop-in services, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.
Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.
Salary : $62,005