What are the responsibilities and job description for the Call Center Agent position at Urban Park Services?
About The Company
Urban Park Services provides on-site urban support services focused on safe, organized, and efficient parking and vehicle flow throughout the city. Our operations team is supported by a responsive customer service function that assists clients, drivers, and field staff.
Position Overview
We are seeking a professional and dependable Call Center Agent to support our Austin, TX operations. This role handles inbound and outbound calls, assists customers with parking-related questions, schedules services, and supports internal teams with accurate information and timely communication.
Key Responsibilities
Minimum requirements
Urban Park Services provides on-site urban support services focused on safe, organized, and efficient parking and vehicle flow throughout the city. Our operations team is supported by a responsive customer service function that assists clients, drivers, and field staff.
Position Overview
We are seeking a professional and dependable Call Center Agent to support our Austin, TX operations. This role handles inbound and outbound calls, assists customers with parking-related questions, schedules services, and supports internal teams with accurate information and timely communication.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries professionally
- Provide information related to parking services, locations, and general operations
- Schedule appointments or service requests as needed
- Document calls, issues, and resolutions accurately in internal systems
- Escalate complex concerns to supervisors when appropriate
- Coordinate with field staff and operations teams
Minimum requirements
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer skills and ability to navigate multiple systems
- Reliable, punctual, and detail-oriented
- Salary: $17 – $24 per hour
- Flexible scheduling options
- Paid training
- Opportunities for growth
- Supportive team environment
Salary : $17 - $24