Urban Outfitters Program Manager - Dropship

Role Summary

Urban Outfitters is looking for a Drop Ship Program Manager. This position is responsible for overseeing the business strategy and daily operations of the Drop Ship Program, ensuring seamless coordination across merchandising, operations, technology, and customer service teams. This role plays a critical part in developing and executing a scalable operational framework that supports vendor onboarding, product setup, order management, and vendor compliance. Serve as a proactive project manager with a keen eye for detail and a passion for operational excellence.

Role Responsibilities

Vendor Management: Lead onboarding and set up for new drop ship vendors. Maintain and update assortments from existing vendors. Ensure vendor compliance with product data, labeling, packaging, shipping, and billing standards. Communicate vendor performance metrics on a weekly basis.

Order & Inventory Management: Oversee the accurate and timely fulfillment of all drop ship orders. Manage inventory returns to distribution centers and retail locations. Monitor and resolve order exceptions and fulfillment issues.

Cross-Functional Collaboration: Partner with buying, planning, and operations teams to streamline drop ship processes. Collaborate with technology and customer service teams to enhance the customer experience.

Data & Reporting: Generate and analyze style/vendor reports to identify trends and opportunities. Maintain high standards of data accuracy and integrity across systems.

Process Improvement: Identify and implement process enhancements to improve efficiency and scalability.

Role Qualifications

Experience: Bachelor’s degree in Business, Supply Chain, or related field preferred. 3–5 years of experience in e-commerce operations, drop shipping, or supply chain management.

Time Management: Proactively plans and controls time to efficiently deliver team priorities and meet deadlines. Ability to thrive in a fast-paced, deadline-driven environment.

Detail Orientation: Focus on and manage the small details of a task or project to consistently produce high-quality work.

Ownership: Take responsibility for the outcomes of your work and the decisions that lead to those outcomes. Hold yourself accountable.

Project Management: Ability to manage multiple projects simultaneously with strong attention to detail and deadlines.

Analytical Thinking: Skilled in interpreting data to identify trends, issues, and opportunities for improvement.

Communication: Excellent written and verbal communication skills for cross-functional collaboration and vendor management.

Problem-Solving: Proactive in identifying issues and implementing effective solutions.

Technical Proficiency: Comfortable working with spreadsheets, databases, and e-commerce systems. Proficiency in Excel and familiarity with ERP/e-commerce platforms.

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The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.