What are the responsibilities and job description for the Community Associate position at Urban Office?
A Community Associate at Urban Office is a proactive and detail-oriented individual responsible for leasing, operations management, accounting, and member engagement. The role requires exceptional communication and leasing skills, along with a passion for fostering community engagement within the coworking environment. This role is ideal for someone who is proactive, people-oriented, and thrives in a fast-paced, service-driven environment.
Leasing
- Conduct tours and effectively showcase available office space to prospective members
- Manage and track leads in Yardi Kube, ensuring timely follow-up and strong conversion
- Respond to inquiries via phone, email, and website chat
- Support leasing efforts through creative outreach, promotions, and community engagement
- Onboard new members and ensure a smooth move-in and billing setup
Property Management
- Oversee daily operations to ensure spaces are clean, functional, and well-maintained
- Coordinate maintenance requests and communicate with vendors as needed
- Manage access control and member credentials
- Maintain inventory and ensure shared spaces are fully stocked and operational
- Support conference room scheduling and overall space logistics
Community Management
- Plan and host monthly member events to foster connection and engagement
- Build relationships with members and provide a high level of customer service
- Develop partnerships with local businesses to enhance the member experience
- Continuously gather feedback and identify opportunities to improve the space
What We’re Looking For
- Strong communication and organizational skills
- A proactive, solution-oriented mindset
- Ability to multitask and prioritize in a dynamic environment
- Passion for hospitality, community-building, and small business support