What are the responsibilities and job description for the Community Associate position at Urban Office?
Community Associate, Urban Office
This position requires a proactive, detail-oriented individual with exceptional communication skills and a passion for fostering community engagement within the Urban Office environment.
Leasing
• Show available space to potential members with expertise of the space.
• Maintain meticulous lead tracking using Yardi Kube (coworking management software).
• Submit weekly detailed reports with property leasing summary.
• Think creatively how to increase tour and lead count, whether it’s through offering deals or engaging the community more.
• Responsively engage with prospective members via Urban Office website chats, calls, and emails.
• Onboard members onto Yardi Kube platform efficiently and ensure new members are set up for billing.
Property Management
• Oversee day-to-day operations at locations as necessary.
• Facilitate access control card setup for new members, mail personnel, and janitorial staff, while managing card removal and collection from departing members.
• Address maintenance requests submitted through Yardi Kube promptly.
• Maintain cleanliness and functionality of kitchen facilities, including dishwasher operation, restocking kitchen supplies, and replenishing snacks.
• Manage inventory of office essentials such as printer paper, coffee cups, and soap.
• Ensure TVs are operational and tuned to appropriate channels and control Sonos speakers in the space.
• Coordinate conference room reservations for external clients and handle member requests for door signage.
Accounting
• Facilitate rent collection via Yardi Kube.
• Provide detailed receipts and descriptions to Urban Office's accountant for all credit card transactions.
• Forward vendor invoices promptly to Urban Office's accountant.
Member Engagement
• Organize and host monthly member appreciation events, from creating promotional materials to encouraging event attendance.
• Develop partnerships with local businesses and organizations to enhance the overall community experience and provide additional value to members.
• Continuously seek opportunities to enrich the community by introducing new resources and amenities based on member feedback and evolving needs.