What are the responsibilities and job description for the Low Income Home Energy Assistance Program (LIHEAP) Specialist position at Urban League of Metropolitan St. Louis?
The Urban League of Metropolitan St. Louis, the leading champion of empowerment and opportunity, is seeking a dedicated, service-driven administrative professional to join our Low Income Home Energy Assistance Program (LIHEAP) team as a LIHEAP Specialist.
Major responsibilities include:
- Conduct client intake and assessments while providing exceptional customer service.
- Collect, verify and enter documentation to determine LIHEAP eligibility and other assistance programs.
- Ensure accurate and timely data entry in compliance with program guidelines.
- Perform daily administrative tasks, including mailing, printing, scanning, copying, faxing, and reporting.
- Maintain accurate client files and documentation in compliance with state and agency standards.
- Provide call center support and represent the agency at community outreach events.
The ideal candidate will have:
- A high school diploma; coursework in social services or related human service field preferred; an associate's degree is a plus.
- A minimum of 3 years in customer service or administrative support.
- Professional discretion when handling sensitive and confidential information.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
- Proficiency in Microsoft Office and general computer applications.
- A genuine commitment to delivering excellent customer service.
- Successfully complete a comprehensive background screening process.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, national origin, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other status protected by law.