Msimbo Career Navigator

Msimbo Career Navigator

Urban League of Eastern Massachusetts (ULEM)

Workforce Development Department

Position Title: Career Navigator – MSIMBO Revenue Operations Technology Program

Position Type: Full-Time

Reports To: VP of Programs and Partnerships

Salary Range: $50,000–$70,000 annually, commensurate with experience, skills, and qualifications

Location: Roxbury, Massachusetts

Position Overview

The Urban League of Eastern Massachusetts (ULEM) seeks an experienced, relationshipdriven Career Navigator to support participants enrolled in the MSIMBO Revenue Operations Technology Program.

The Career Navigator serves as the primary success coach, career advisor, employer liaison, and workforce navigator from enrollment through employment and career advancement. The role combines coaching, wraparound case management, career readiness, skills-based employment preparation, employer engagement, and job development to support training completion and placement in Revenue Operations and related technology careers.

Using skills-based hiring practices, the Navigator helps participants identify, document, articulate, and demonstrate competencies gained through training, employment, education, military service, volunteerism, and other experiences and connect those skills to employer requirements.

Role Priorities

During the first six months, the Career Navigator will primarily focus on participant coaching, case management, career readiness, skills identification, supportive-service coordination, and placement. As familiarity with MSIMBO participants, curriculum, and employment pathways develops, responsibilities will expand to employer outreach, job development, and sustainable skills-based hiring partnerships.

Core Responsibilities

Participant Success & Career Navigation

• Build participant relationships through consistent coaching, mentorship, and individualized support.
• Conduct comprehensive assessments and develop Career Success Plans with measurable education, skill-development, and employment milestones.
• Monitor attendance, engagement, academic progress, technical skill development, and program completion.
• Provide targeted coaching and interventions to promote persistence, accountability, and successful completion.
• Develop workplace readiness and transferable skills, including communication, problem-solving, professionalism, time management, and leadership.

Wraparound Services & Resource Coordination

• Assess participant needs and coordinate supportive services, emergency assistance, public benefits, and resources that reduce barriers to participation.
• Maintain closed-loop referrals, documenting access, follow-up, unresolved barriers, and final resolution.
• Ensure participants have necessary technology and connectivity to successfully engage in training.
• Build and maintain effective relationships with community-based organizations and supportive-service providers.

Employer Engagement & Skills-Based Job Development

• Build strategic employer partnerships and sustainable hiring pipelines across Revenue Operations and related technology fields.
• Identify employment, internship, apprenticeship, and work-based learning opportunities aligned with participant goals.
• Promote skills-based hiring and help employers translate job requirements into measurable competencies and reduce unnecessary barriers.
• Match qualified participants to opportunities and support employers and candidates throughout the hiring process.
• Gather employer and labor-market feedback to strengthen participant preparation, curriculum alignment, and placement outcomes.

Collaboration, Alumni & Retention

• Collaborate with instructors to monitor participant academic progress, technical skill development, and overall success.
• Participate in case conferences and workforce planning and incorporate employer feedback into program alignment.
• Maintain structured graduate follow-up at 30, 90, 180, and 365 days.
• Track retention, wages, promotions, continuing education, and skill development and provide career-advancement coaching.
• Support recruitment, orientation, graduation, alumni engagement, and ULEM representation at workforce and employer events.

Data Management & Reporting

• Maintain accurate participant records, case notes, assessments, referrals, services, employment documentation, and outcomes.
• Track enrollment, attendance, credentials, completion, placement, wages, retention, and other required performance measures.
• Document participant skills, certifications, projects, work-based learning, and other evidence of career readiness.
• Maintain employer, opportunity, referral, hiring, and partnership records.
• Prepare required reports and ensure compliance with grant, organizational, confidentiality, and data-reporting requirements.

Skills & Competencies

• Candidates may demonstrate qualifications through professional experience, military service, internships, volunteer leadership, community engagement, lived experience, or formal education.
• Strong relationship-building, culturally responsive communication, career coaching, motivational interviewing, and participant-engagement skills, with a commitment to racial and economic equity.
• Knowledge of skills-based hiring, competency mapping, transferable-skills assessment, job analysis, and candidate preparation.
• Demonstrated employer engagement, partnership development, networking, and labor-market analysis skills.
• Strong organization, follow-through, problem-solving, project management, and ability to manage multiple priorities while maintaining confidentiality.
• Proficiency with workplace and CRM/database technologies, with willingness to learn and responsibly use AI-assisted tools for career documents, job/employer research, skills matching, and case-management workflows; prior AI experience is not required.

Preferred Qualifications

• Two or more years of relevant workforce development, career services, adult education, technical instruction, case management, employer engagement, human services, or related experience; equivalent education, credentials, military service, community leadership, or lived experience may complement professional experience.
• Experience supporting adult learners, career changers, opportunity youth, or historically underserved populations.
• Experience with employer partnerships, job placement, skills-based hiring, or competency-based talent practices.
• Knowledge of Revenue Operations, CRM, Customer Success, Sales or Marketing Operations, Business Analytics, or related technology careers.
• Experience with workforce grants, performance metrics, Massachusetts workforce systems, or community resources; bilingual or multilingual skills are a plus.

Compensation & Benefits

• Salary range: $50,000–$70,000 annually.
• Employer-sponsored health and dental coverage.
• Paid time off.
• Professional development and support.

How to Apply

Please submit your resume and a cover letter explaining your interest in the Msimbo Career Navigator role at ULEM.

Applications will be reviewed on a rolling basis until filled. ULEM is an Equal Opportunity Employer committed to creating an inclusive workplace.

Qualified applicants will receive consideration without regard to any characteristic protected under applicable law.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance

Work Location: Hybrid remote in Roxbury, MA 02119

Salary : $50,000 - $70,000