Employer Relations Manager

Company Description

The Urban League of Central Carolinas, established in 1978, is a non-profit organization dedicated to advocating for social and economic equality. Its mission is to empower underserved communities through education, skills training, and career development. Serving individuals across varying economic backgrounds—ranging from professionals to those in at-risk neighborhoods—the organization offers programs including employment services and youth development. With over 40 years of service, the Urban League has positively impacted more than 35,000 lives in the community.

Position Summary

The Employer Engagement Manager builds and manages a portfolio of employer partners to create consistent hiring pipelines for ULCC participants. This role drives employer outreach, job order development, hiring events, and placement/retention outcomes across ULCC workforce contracts, including Mecklenburg County, MTAJNC, and Growth Opportunity 4 (GO4). The Manager serves as ULCC’s primary point of contact for employers and ensures employer activities and outcomes are documented accurately in ULCC systems to support performance and compliance requirements.

Essential Duties and Responsibilities

• Identify, recruit, and onboard employers aligned with ULCC training pathways and participant talent pipelines.

• Conduct employer needs assessments (wages, schedules, credentials, background requirements, hiring timelines).

• Develop and manage job orders; coordinate screening, submissions, interviews, and hiring logistics.

• Plan and execute hiring events, employer information sessions, and on-site recruitment days.

• Maintain ongoing employer contact to address issues, reduce turnover, and strengthen long-term partnerships.

• Complete structured follow-ups (30/60/90/180 days as required) and document outcomes and interventions.

• Enter employer activity, job orders, and outcomes into the system of record; produce routine reports.

• • Collaborate with program/training staff to align cohort schedules with hiring commitments.

Responsibilities & Weekly Time Allocation

Employer Partnership Development

35%

Prospect and onboard employers; conduct needs assessments; secure MOUs and hiring commitments; develop sector pipelines.

Hiring Demand & Placement Execution

25%

Capture job orders; coordinate candidate submissions and interviews; plan hiring events and info sessions; manage employer feedback.

Retention & Account Management

15%

Conduct employer check-ins; resolve issues; support onboarding; increase repeat hiring and satisfaction.

Data, Compliance & Reporting

15%

Document activity in CRM; track job orders; coordinate verification; produce pipeline and performance reports.

Internal Collaboration & Improvement

10%

Align hiring commitments to cohort calendars; participate in huddles; refine strategies and employer materials.

Key Performance Indicators (KPIs)

KPIs are tracked bi-weekly and rolled up monthly/quarterly by funding stream as applicable.

PI

Employer Pipeline

35%

Outreach touches/week; employer meetings/month; new employer partners/quarter; active employers (last 60 days).

Hiring Demand & Execution

25%

Job orders/month; interview days/hiring events/quarter; interview-to-offer rate; time-to-interview (optional).

Placement & Quality

15%

Placements supported/month; average starting wage; % placed in training-related occupations; repeat hiring rate.

Retention & Satisfaction

15%

Employer-side follow-ups completed (30/60/90/180 as required); employer satisfaction score; repeat hiring within 6 months.

Data Quality & Compliance

10%

CRM timeliness; verification completeness; on-time reporting; minimized duplicate employer contact conflicts.

Minimum Qualifications

• Bachelor’s degree in Human Services, Business, Communications, HR, Public Administration, or related field OR equivalent relevant experience.

• 3 years in employer engagement, staffing/recruiting, workforce development, , or related role.

• Demonstrated success meeting performance targets (engagement, placements, retention, or comparable outcomes).

• Ability to track activities and outcomes in a CRM/database (e.g., Salesforce) and produce routine reports.

• Valid driver’s license and reliable transportation; ability to travel locally.

Preferred Qualifications

• 5 years in employer partnerships with portfolio/account management experience.

• Experience with publicly funded workforce contracts and documentation (e.g., workforce boards, WIOA/NCWorks, GO4, county contracts).

• Experience developing work-based learning opportunities (OJT/internships/apprenticeships).

• Sector expertise (trades, healthcare, logistics, IT, manufacturing) and ability to negotiate hiring commitments.

Knowledge, Skills, and Abilities

• Strong relationship-building, negotiation, and customer service skills with employers.

• Ability to plan and execute hiring events and recruitment campaigns.

• Organized pipeline management, time management, and follow-through.

• Clear written and verbal communication; comfortable presenting to employers and partners.

• Data accuracy, documentation discipline, and continuous improvement mindset.

Work Environment and Physical Requirements

• Work occurs in office settings, community sites, and/or employer locations.

• Requires local travel; occasional evenings/weekends may be required for orientations, hiring events, and cohort launches.

• Ability to sit/stand for extended periods; occasional lifting up to 25 lbs for event materials and supplies.

Equal Opportunity Statement

ULCC is an Equal Opportunity Employer and is committed to building a diverse and inclusive workplace. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status.

Please resumes to henry.beards@urbanleaguecc.org