What are the responsibilities and job description for the Multifamily Community Manager - Lease Up position at Urban Genesis?
Lease-Up Community Manager
Urban Genesis
Urban Genesis is a privately held, vertically integrated commercial real estate development and investment firm committed to building thriving communities through forward-thinking development and best-in-class property management.
Position Summary:
The Lease-Up Community Manager is a dynamic leader responsible for the successful launch, lease-up, and stabilization of a new multifamily community. This role requires an experienced professional with 3–5 years of lease-up-specific property management experience, able to drive rapid occupancy growth, develop high-performing teams, and execute strategic marketing and operational plans in a fast-paced, high-volume environment.
Key Responsibilities:Lease-Up Execution & Marketing:
Develop and execute aggressive lease-up strategies to achieve occupancy and revenue goals on schedule.
Partner with marketing teams to implement localized campaigns, digital outreach, and branding efforts tailored to new developments.
Analyze traffic trends, adjust outreach strategies, and optimize lead conversion throughout the lease-up phase.
Manage and monitor online reputation, listing accuracy, and digital advertising performance.
Team Leadership & Development:
Recruit, train, and lead an energetic, customer-focused team to deliver a high-touch leasing experience.
Provide ongoing mentorship, performance feedback, and development opportunities to ensure team success.
Set clear expectations and hold team members accountable to lease-up goals and service standards.
Resident Experience & Community Engagement:
Deliver a welcoming, professional leasing environment that establishes strong initial impressions for prospective residents.
Foster a sense of community and resident satisfaction through proactive communication and responsive service.
Oversee move-in coordination and onboarding to ensure a seamless resident experience.
Property Operations & Compliance:
Ensure day-to-day operations align with lease-up best practices, company policies, and compliance standards including fair housing, PFC, and local regulations.
Conduct regular inspections to maintain exceptional curb appeal and ensure all units are market-ready.
Coordinate with vendors, contractors, and internal teams to meet critical construction and opening milestones.
Financial Management & Reporting:
Monitor lease-up budget, manage expenses, and process invoices related to marketing and operations.
Collaborate with Regional Manager to develop pricing strategies and analyze leasing velocity and revenue trends.
Provide detailed reporting and forecasting throughout the lease-up process, including traffic, leasing, and occupancy metrics.
Qualifications:
3–5 years of lease-up experience in multifamily property management (required).
Strong knowledge of market trends, lease-up best practices, and pre-stabilization operations.
Experience with property management systems; Entrata preferred.
Proven leadership in building and managing effective leasing teams in high-growth environments.
Strong communication, organization, and time management skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Customer Service Excellence:
Passionate about delivering outstanding service and building long-term resident relationships.
Skilled in resolving customer concerns efficiently and professionally.
Able to inspire and mentor team members in delivering best-in-class customer experiences.
Urban Genesis
Urban Genesis is a privately held, vertically integrated commercial real estate development and investment firm committed to building thriving communities through forward-thinking development and best-in-class property management.
Position Summary:
The Lease-Up Community Manager is a dynamic leader responsible for the successful launch, lease-up, and stabilization of a new multifamily community. This role requires an experienced professional with 3–5 years of lease-up-specific property management experience, able to drive rapid occupancy growth, develop high-performing teams, and execute strategic marketing and operational plans in a fast-paced, high-volume environment.
Key Responsibilities:Lease-Up Execution & Marketing:
Develop and execute aggressive lease-up strategies to achieve occupancy and revenue goals on schedule.
Partner with marketing teams to implement localized campaigns, digital outreach, and branding efforts tailored to new developments.
Analyze traffic trends, adjust outreach strategies, and optimize lead conversion throughout the lease-up phase.
Manage and monitor online reputation, listing accuracy, and digital advertising performance.
Team Leadership & Development:
Recruit, train, and lead an energetic, customer-focused team to deliver a high-touch leasing experience.
Provide ongoing mentorship, performance feedback, and development opportunities to ensure team success.
Set clear expectations and hold team members accountable to lease-up goals and service standards.
Resident Experience & Community Engagement:
Deliver a welcoming, professional leasing environment that establishes strong initial impressions for prospective residents.
Foster a sense of community and resident satisfaction through proactive communication and responsive service.
Oversee move-in coordination and onboarding to ensure a seamless resident experience.
Property Operations & Compliance:
Ensure day-to-day operations align with lease-up best practices, company policies, and compliance standards including fair housing, PFC, and local regulations.
Conduct regular inspections to maintain exceptional curb appeal and ensure all units are market-ready.
Coordinate with vendors, contractors, and internal teams to meet critical construction and opening milestones.
Financial Management & Reporting:
Monitor lease-up budget, manage expenses, and process invoices related to marketing and operations.
Collaborate with Regional Manager to develop pricing strategies and analyze leasing velocity and revenue trends.
Provide detailed reporting and forecasting throughout the lease-up process, including traffic, leasing, and occupancy metrics.
Qualifications:
3–5 years of lease-up experience in multifamily property management (required).
Strong knowledge of market trends, lease-up best practices, and pre-stabilization operations.
Experience with property management systems; Entrata preferred.
Proven leadership in building and managing effective leasing teams in high-growth environments.
Strong communication, organization, and time management skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Customer Service Excellence:
Passionate about delivering outstanding service and building long-term resident relationships.
Skilled in resolving customer concerns efficiently and professionally.
Able to inspire and mentor team members in delivering best-in-class customer experiences.
Salary : $48,960 - $75,860