What are the responsibilities and job description for the Customer Service Representative position at Urban Egg Eatery?
The successful candidate will be responsible for providing exceptional customer service and ensuring a smooth and efficient process.. We pride ourselves on our continued success and are always looking for individuals with the right personality and motivation to grow within our company as we continually strive for excellence.
Main Duties:
- Respond to customer inquiries via phone, email, and in-person.
- Manage and maintain customer relationships, providing information on services, and food menu.
- We offer full training for all duties to ensure excellence at all levels.
- Create and maintain customer accounts, including order history and billing information.
- Ensure that incoming telephone calls are answered in a timely and professional manner.
- Handle customer complaints and resolve any issues in a professional and efficient manner.
- Will assist with the development of our menus and specials.
- Will be required to fill out production schedules, openings and closing checklists, requisitions forms, and daily team briefings.
- Must maintain food and labor costs.
Skills:
- Professional attitude.
- Able to follow and action instructions.
- Ability to aid other team members in a friendly, personable manner.
- Able to work as part of a team and as an individual.
- Willing to learn and continually build upon own level of experience.
- Ability to analyze problems and resolve issues quickly.
Requirements
- 2 years of customer service experience.
- Excellent organizational skills.
- Ability to integrate into a fast-paced environment.
- Strong written and verbal communication skills.
- Must understand culinary terms and have strong mechanical skills.
- Must have a strong ability to perform job functions with minimum supervision.
Benefits
- Health insurance.
- Life insurance.
- Paid time off.
- Retirement plan.
Salary : $28 - $50