What are the responsibilities and job description for the Park Lead position at Urban Air Adventure Parks?
A Park Lead at Urban Air Adventure Park is responsible for managing daily operations, supervising staff, and ensuring a safe, fun experience for guests. The role emphasizes strong customer service skills, promoting a team-focused culture, and maintaining park equipment and inventory. Park Leads open and close the park, monitor staff performance, and handle conflict management when necessary.
Core Responsibilities
- Open and close the park on assigned shifts.
- Promote and uphold a strong team culture among both employees and guests.
- Supervise on-site staff, mentor team members, and promote a positive workplace environment.
- Oversee the proper maintenance and inventory of park facilities and equipment.
- Monitor safety standards for both employees and customers.
- Assist with the execution of events, birthday parties, and group activities, making sure guests have a memorable experience.
- Address customer concerns and resolve conflicts as needed.
Required Skills & Qualifications
- High School Diploma required; some college preferred.
- Prior experience in a supervisor or lead role, ideally within the recreation, hospitality, or retail sector.
- Strong conflict resolution and people management skills.
- Ability to communicate clearly and effectively with staff and guests.
- Flexibility to work nights, weekends, and holidays as needed.
Team Environment & Advancement
Park Leads are essential in fostering a vibrant, engaging community at the park and are often a pathway to higher management roles within Urban Air Adventure Parks. The position offers the opportunity to develop leadership and organizational skills in a dynamic entertainment industry setting.