What are the responsibilities and job description for the Security Guard position at Urban Air Adventure Park?
JOB SUMMARY
The Security Guard is responsible for ensuring a safe, secure, and enjoyable environment for guests, staff, and visitors. This position plays a key role in incident prevention, crowd control, and enforcing park policies. The ideal candidate is alert, professional, approachable, and capable of handling fast-paced situations common in an indoor adventure park environment.
Shift: Saturday & Sunday, 2:00 P.M. to 9:00 P.M.
*And other days as requested.
Key Responsibilities
Guest & Facility Safety
- Monitor all guest areas, entrances, exits, and high-activity zones.
- Maintain a visible presence to deter unsafe behavior and ensure compliance with park rules.
- Support staff with guest issues, conflicts, or escalations.
- Assist in emergency response procedures including evacuations, first-aid situations, and incident containment.
Requirements
- Prior security, military, law enforcement, or hospitality security experience preferred.
- Strong observation and problem-solving skills.
- Ability to remain calm under pressure and manage conflicts appropriately.
- Excellent communication and interpersonal skills.
- Must be able to stand/walk for extended periods in a busy entertainment environment.
- Must be reliable and punctual, especially during weekends and holidays.
- Ability to work required schedule: Saturday 2–9 PM, Sunday 2–9 PM, with additional holiday availability.
Physical Requirements
- Standing and walking for long stretches
- Occasional lifting up to 50 lbs.
- Ability to respond quickly to emergency situations
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.
ABOUT URBAN AIR ADVENTURE PARKS
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
Urban Air Lincoln Park is an equal opportunity employer.