Cafe Manager

Café Manager Job Description

The Café Manager is primarily responsible for overseeing the operations of the Urban Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the team.

Responsibilities

· Supports the proper execution of all processes, systems and standards

· Ensure all deliveries are received correctly and logged

· Maintain effective stock control, storage, and rotation to minimize wastage

· Manage the Urban Café Team, ensuring they always work to the expected standards

· Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate

· Train the Urban Café Team in preparing the full menu and the FOH staff in preparing drinks and ready-to-eat foods to the consistently high standard required

· Set a high standard and good example for the Urban Café Team regarding punctuality, attendance and attitude and ensure these standards are always maintained

· Set a high standard and good example for the Urban Café Team regarding cleanliness and hygiene including a regular deep clean schedule

· Keep the Urban Café and storage areas clear, well-organized and easy to access

· Handling guest concerns regarding the Urban Café

· Participate in regular staff meetings and training as and when required

· Other duties, as tasked by General Manager

Qualifications

· Minimum of High School Diploma or equivalent required, some College preferred

· Minimum of two years previous food and beverage experience (Quick Service and/or restaurant experience)

· 1 to 3 years’ management experience in the hospitality field preferred

· Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment

Additional Requirements

· Ability to lead, motivate and empower Team Members

· Ability to align Team Members with Urban Air culture by balancing seriousness and having fun

· Takes initiative

· Excellent interpersonal and communication skills

· Ability to recognize problems and problem-solve

· Ability to set goals and convert plans into action

· Ability to see patterns in performance and strategize solutions

· Exercises good judgment in decision making

· Open to feedback and self-improvement

· Holds self-accountable for high personal standards of conduct and professionalism

· Serves as a role model by demonstrating and upholding Urban Air policies and standards

Physical Requirements

· Work days, nights, and/or weekends as required.

· Work in noisy, fast paced environment with distracting conditions.

· Move about facility and stand for long periods of time.

· Lift and carry up to 55 pounds.

Urban Air Pittsburgh (East) is an equal opportunity employer.

Pay: $16.00 - $20.00 per hour

Work Location: In person

Salary : $16 - $20