What are the responsibilities and job description for the Lead Patient Account Rep - PB position at UR Thompson Health?
**Schedule: Full time, days.**
Main Function
Main Function
- Performs all functions of a Patient Account Representative as well as assists the Manager in providing support to Patient Account Representatives.
- Serves as a point of contact for answering questions and helping solve problems.
- Coordinates scheduling coverage.
- Provides outstanding service to all patients, visitors, internal and external customers.
- Demonstrates a positive and professional image at all times
- Provides input to the Manager for associate performance evaluations.
- Independently monitors and controls accounts receivable of third party payers.
- Will review and complete all assigned work-queues daily, and communicate and coordinate with appropriate departments when necessary to address claim questions/issues.
- Compile AR reports for monitoring of specific payer area weekly/monthly.
- Reconciles accounts timely and accurately.
- Communicates and resolves issues with internal and external customers regarding payer specific requirements in registration, referrals, charges, and coding affecting the submission and payment of hospital claims.
- Maintains knowledge of payer regulations, contract provisions, and all manual and electronic procedures in both submission and remittances.
- Completes other tasks assigned by Manager.
- At least 1 year experience as a Patient Account Representative is required; 3-4 years of previous medical billing experience is preferred.
- Familiarity with all payers, payer claim forms, and EOBs required.
- Excellent communication skills, both written and verbal.
- Excellent public/patient relations skills.
- Strong organizational skills.
- A willingness to learn and pursue excellence.
- Skills in using Outlook, Word, Excel; navigating websites; strong typing abilities.
- Education** :
- Associates Degree preferred or 3-5 years work related experience required
- Medical terminology desired. ICD-10/CPT coding experience strongly desired.
- Pay Range:** $22.44 - $27.00
- Starting Pay:** Based on experience
- _Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply_**
Salary : $22 - $27