What are the responsibilities and job description for the Technical Writer & Technical Product Marketing Project Manager position at Upwork?
We partnered with an enterprise-class solutions that help organizations protect, manage, and optimize critical technology environments. Their teams work across engineering, product management, security, support, and marketing to deliver innovative solutions and exceptional user experiences to customers worldwide.
We are seeking a highly skilled Technical Author with strong project management and technical product marketing experience to join the team in Spring, TX. This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys translating complex technical concepts into clear, user-focused content.
This position is fully onsite in Spring, TX and requires attendance in the office five days per week.
The Technical Author / Project Manager – Technical Product Marketing role is primarily focused on creating and maintaining high-quality technical documentation for enterprise security systems and software products. Approximately two-thirds of the role will focus on technical authoring responsibilities, while the remaining portion will support content publishing, web operations, analytics, and technical product marketing initiatives.
Job Description
Technical Author Responsibilities:
Required Qualifications
We are seeking a highly skilled Technical Author with strong project management and technical product marketing experience to join the team in Spring, TX. This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys translating complex technical concepts into clear, user-focused content.
This position is fully onsite in Spring, TX and requires attendance in the office five days per week.
The Technical Author / Project Manager – Technical Product Marketing role is primarily focused on creating and maintaining high-quality technical documentation for enterprise security systems and software products. Approximately two-thirds of the role will focus on technical authoring responsibilities, while the remaining portion will support content publishing, web operations, analytics, and technical product marketing initiatives.
Job Description
Technical Author Responsibilities:
- Research, write, edit, and maintain technical documentation including:
- User guides
- Installation and configuration documentation
- Knowledge Base Articles (KBAs)
- FAQs
- Technical reference materials
- Collaborate cross-functionally with engineering, product management, QA/testing, marketing, support, and global teams to gather technical information and ensure documentation accuracy.
- Translate complex enterprise and security-related concepts into clear, concise, and user-friendly documentation for a variety of audiences.
- Drive documentation review and approval processes while proactively communicating project status, timelines, and potential issues.
- Self-edit and peer-review content to maintain high standards for grammar, clarity, consistency, and technical accuracy.
- Support UI content and feature discoverability initiatives to improve product usability and customer adoption.
- Create, update, and manage web and SharePoint content using approved publishing templates and workflows.
- Ensure all published materials meet branding, formatting, accessibility, and compliance standards.
- Maintain consistency across content repositories, digital assets, and web pages.
- Assist with template and layout management for Word, PowerPoint, and related content formats.
- Track and analyze content engagement and performance metrics to identify optimization opportunities.
- Deliver reporting and recommendations to improve content effectiveness and user experience.
Required Qualifications
- 5–10 years of experience developing enterprise-level software documentation for commercial products.
- Exceptional written and verbal communication skills.
- Strong technical writing, editing, proofreading, and grammar skills.
- Demonstrated ability to quickly learn and clearly explain complex technical concepts.
- Experience documenting enterprise technologies such as:
- Security systems
- System software
- Databases
- Client-server architectures
- IT management systems
- Experience with:
- Modern technical writing tools and methodologies
- Lightweight markup languages
- Git or distributed version control systems
- Visio and/or Figma for diagrams and infographics
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Direct experience working with security products or enterprise security systems.
- Degree in Computer Science or a related technical field.
- Exposure to cloud-native architectures.
- Adobe Creative Suite experience, including Photoshop and InDesign.
- Basic video editing skills.
- Strong attention to detail and ability to work effectively under pressure.