Manager, Clinical Applications

Company Overview:

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs - everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals - because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Manager, Clinical Applications at Upward Health will manage a team of analysts responsible for configuring, maintaining, and enhancing clinical applications such as Salesforce Health Cloud and athenaOne EHR. This individual will collaborate closely with clinical stakeholders to ensure that the applications are optimized to support clinical users and workflows. The Manager will lead their team to prioritize and implement business solutions in alignment with organizational goals. This role involves managing project timelines, overseeing configuration and enhancement requests, ensuring user adoption, and troubleshooting any application issues. The ideal candidate will have experience in a healthcare technology setting and will be comfortable working in a fast-paced, growing environment.

Skills Required:

• Exceptional analytical, communication, and time management skills
• Strong ability to manage and lead a team of analysts and support specialists, providing guidance and support to ensure team success
• Experience with EHR/EMR content development (e.g., encounter form templates, letters, flowsheets) - athenaOne and Salesforce Health Cloud preferred
• Experience with clinical workflow design and understanding how applications support clinical operations
• Ability to identify and troubleshoot potential issues and provide effective solutions
• Strong understanding of business requirements and translating them into technical solutions within clinical information systems
• Ability to work independently and collaboratively with cross-functional teams
• Ability to manage multiple projects simultaneously and adapt to changing priorities
• Familiarity with NCQA Accreditation, medical coding best practices, and Quality Improvement Program goals

Key Behaviors:

Leadership:

• Strong ability to manage a team, provide guidance, and foster a positive and supportive work environment

Collaboration:

• Works effectively with internal teams and business stakeholders to ensure solutions meet organizational needs

Problem-Solving:

• Identifies and addresses issues proactively, ensuring that solutions are both scalable and effective.

Adaptability:

• Able to quickly adjust to evolving needs in a dynamic environment and manage change effectively

Communication:

• Demonstrates clear and effective communication with stakeholders at all levels, both technical and non-technical

Customer Focus:

• Dedicated to understanding the needs of internal stakeholders and ensuring that applications meet business and clinical objectives

Competencies:

Clinical Applications Knowledge:

• Proficient in configuring, supporting, and enhancing EHR systems like AthenaOne and Salesforce Health Cloud

Project Management:

• Strong project management skills, ensuring that deliverables are met within timelines and to the satisfaction of stakeholders

Functional Specification Development:

• Expertise in creating functional specification documents for clinical application enhancements and system changes

Workflow Design and Implementation:

• Ability to assess and design workflows that improve clinical operations and enhance system functionality

Quality Assurance:

• Ensures that all configurations undergo thorough functional and integration testing before being deployed

Stakeholder Engagement:

• Collaborates with stakeholders to define, design, and implement impactful clinical application solutions

Technical Documentation:

• Skilled at documenting system configurations, changes, and enhancements for ongoing reference and knowledge sharing.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

Compensation details: 00 Yearly Salary

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