What are the responsibilities and job description for the Program Manager, Rapid Rehousing (RRH) position at Upward Bound House?
About Upward Bound House (UBH)
UBH ends intergenerational family homelessness through a continuum of care—from crisis housing to permanent housing and prevention. For 30 years, we’ve led with compassion, evidence-based practices, and a values-driven, collaborative culture.
Role Summary
Lead UBH’s Rapid Rehousing program using a Housing First approach. You’ll supervise a multidisciplinary team, ensure high-quality case management, cultivate landlord partnerships, oversee budgets and compliance, and drive outcomes that keep families stably housed.
Key Responsibilities
- Program Leadership: Oversee daily RRH operations (enrollment, housing stability plans, housing navigation, rental assistance, stabilization services). Set goals, policies, and quality standards.
- Team Management: Hire, train, coach, and evaluate staff; model trauma-informed and culturally responsive practice.
- Landlord & Community Partnerships: Build/maintain landlord relationships, mediate tenant–landlord issues, and coordinate with community partners to expand housing access.
- Data, Reporting & Compliance: Ensure complete and timely documentation in HMIS and other systems; generate reports; meet contract, audit, and monitoring requirements.
- Budget Oversight: Track financial assistance, submit payment requests, and manage spending against program budgets.
- Quality & Safety: Integrate evidence-based practices; respond to urgent safety and security issues; continuously improve service delivery.
Qualifications
- Bachelor’s degree in social work, social sciences, or related field (Master’s preferred).
- 3 years in social services with housing/homelessness experience; strong knowledge of LA’s Coordinated Entry System.
- Proven people leadership: hiring, training, coaching, performance management.
- Skilled in relationship-building with landlords, funders, and community partners.
- Familiarity with housing laws, behavioral health, substance use, DV, child welfare, and resources for undocumented persons.
- Excellent communication, organization, and follow-through; proficiency with Microsoft Office and HMIS (or similar databases).
- Able to maintain HIPAA confidentiality and meet all post-offer clearances (TB, COVID-19), background check, and documentation.
- Valid CA driver’s license, auto insurance, and regular local travel; personal vehicle required.
What We Value
Empowerment, collaboration, diversity, equity, inclusion, accountability, and clear communication. We’re a supportive, merit-based team invested in growth and development.
Other
This description reflects core duties and may evolve to meet program needs.
