What are the responsibilities and job description for the Program Manager, Bringing Families Home position at Upward Bound House?
Organizational Overview
Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH provides a supportive, caring, and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Summary
The BFH Program Manager provides leadership and oversight for the Bringing Families Home program, supporting families experiencing homelessness or housing instability who are involved in child welfare systems. The Program Manager supervises staff, oversees program operations, ensures contract compliance, and collaborates with DCFS, housing providers, and community partners to improve outcomes for families.
Essential Functions
Program Leadership
Education & Experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.
Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency, and communication. UBH provides a supportive, caring, and merit-based environment for team members and is vested in their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.
Summary
The BFH Program Manager provides leadership and oversight for the Bringing Families Home program, supporting families experiencing homelessness or housing instability who are involved in child welfare systems. The Program Manager supervises staff, oversees program operations, ensures contract compliance, and collaborates with DCFS, housing providers, and community partners to improve outcomes for families.
Essential Functions
Program Leadership
- Oversee daily operations of the BFH program
- Ensure compliance with contract requirements and agency standards
- Monitor program performance, outcomes, and service quality
- Develop and improve program workflows and processes
- Supervise case management and support staff
- Provide coaching, training, and performance feedback
- Lead weekly supervision and case conferencing meetings
- Support staff with complex or high-acuity cases
- Oversee housing navigation and rapid re-housing services
- Ensure timely and effective housing placement and stabilization
- Support resolution of barriers impacting housing stability
- Monitor family progress and service plans
- Collaborate with DCFS and other system partners
- Participate in multidisciplinary case conferences
- Ensure services align with family reunification and stabilization goals
- Maintain strong relationships with housing and community partners
- Ensure accurate and timely HMIS documentation
- Monitor data entry compliance and reporting deadlines
- Track program outcomes and contract performance metrics
- Support audits and quality assurance processes
- Identify service gaps and implement improvements
- Strengthen referral systems and housing pathways
- Use data to guide program decisions and outcomes
Education & Experience
- Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or related field required
- Master’s degree preferred
- 3–5 years of experience in housing, case management, or child welfare programs
- 2 years of supervisory or leadership experience preferred
- Knowledge of rapid re-housing models
- Understanding of child welfare systems and family stabilization services
- Strong leadership, communication, and problem-solving skills
- Experience with HMIS or similar data systems
- Ability to manage multiple priorities in a fast-paced environment
- Strong documentation and compliance oversight skills
- Valid California Driver’s License and reliable transportation
- Ability to travel throughout Los Angeles County
- Background clearance and TB test required
- CPR/First Aid certification preferred or required upon hire
- Leadership & Team Development
- Housing Stability & Case Coordination
- Program Compliance & Quality Assurance
- Child Welfare System Collaboration
- Data-Driven Decision Making
- Crisis Management
- Communication & Relationship Building
- Equity & Cultural Responsiveness
- Competitive salary based on experience and qualifications.
- Health, dental, and vision insurance options.
- Retirement savings plan.
- Paid time off and holidays.
- Opportunities for professional development and growth within the organization.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week of employment. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed.