Development & Volunteer Engagement Associate

Organizational

Overview

Upward Bound House (UBH) is committed to breaking the cycle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission. UBH provides a fast-paced environment that values empowerment, collaboration, diversity, relationships, efficiency and communication. UBH provides a supportive, caring, and merit-based environment for team members and is committed to their growth and development. We seek employees who are passionate about serving and making a difference in the lives of others.

Position Summary

The Development & Volunteer Engagement Associate plays a dual role supporting high-volume volunteer programs and key development activities. This position manages volunteer recruitment, onboarding, and scheduling while also supporting fundraising efforts through donor engagement, events, data tracking, and community partnerships. The role is highly operational and relationship-driven, requiring strong organization, follow-through, and professionalism.

Core Responsibilities

Volunteer Recruitment & Pipeline Management

• Recruit, screen, and onboard a consistent pipeline of individual and group volunteers aligned with organizational needs.
• Manage relationships with individuals, corporate, faith-based, school, and community volunteer partners.
• Anticipate gaps and proactively recruit to maintain service continuity.
  
  

Volunteer Onboarding, Training & Compliance

• Conduct orientations and role-specific training for volunteers.
• Ensure all volunteers complete required documentation, background checks, and training.
• Enforce organizational policies related to confidentiality, boundaries, safety, and participant interaction.
• Ensure compliance with funder, regulatory, and risk management requirements.
  
  

Volunteer Engagement, Retention & Recognition

• Build systems to retain dependable volunteers and reduce turnover.
• Implement recognition strategies that reinforce accountability and commitment.
• Gather volunteer feedback and identify opportunities for improvement.
• Work closely with program and operations leaders to define volunteer roles and coverage needs.
• Schedule volunteers to ensure adequate coverage for daily operations, weekends, and peak service times.
• Provide day-to-day oversight and direction to volunteers on-site.
  
  

Development & Fundraising Support

• Support annual fundraising activities including appeals, campaigns, and donor communications.
• Assist with planning and execution of fundraising and community engagement events.
• Support donor stewardship efforts, including acknowledgments, impact updates, and volunteer-to-donor cultivation.
• Manage in-kind donations and track community contributions.
• Maintain accurate donor and gift records in the CRM.
  
  

Data, Reporting & Administrative Support

• Track volunteer hours, assignments, attendance, and impact
• Prepare reports for internal leadership, funders, and audits as required
• Analyze trends to improve volunteer reliability, coverage, and effectiveness
• Track volunteer and donor engagement metrics
• Ensure timely and accurate data entry for volunteers, donors, and events in CRM.
• Support additional duties as assigned.
  
  

Qualifications

• Bachelor’s Degree in Communications or related field required.
• 2–4 years of experience coordinating volunteers in a high-volume or service-intensive environment.
• Experience in homelessness services, social services, or nonprofit operations.
• Experience supporting direct service programs.
• Strong organizational skills with the ability to manage complex schedules.
• Clear, firm, and respectful communication style.
• Familiarity with trauma-informed care practices.
• Exceptional interpersonal skills and the ability to foster strong working relationships with internal and external constituents.
• Passion for homelessness and commitment to UBH’s mission and programs.
• Proficiency with office technology and information systems (including Word, Excel, Outlook, PowerPoint) and donor databases, preferably Salesforce.
• Ability to work productively with a variety of people; collaborative spirit.
  
  

Core Competencies

• Operational discipline and follow-through
• Sound judgment and boundary-setting
• Crisis management and problem-solving
• Relationship management
• Ability to work in fast-paced, high-accountability environments
  
  

Mandatory Requirements

• Employment eligibility verification.
• Reliable transportation.
• Current TB test.
• Successful background check.
• Valid CA Driver’s License.
• Proof of auto insurance.
  
  

Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth within the organization.