Box Office Associate

• Greet patrons in a friendly, professional, and welcoming manner.
• Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries in person, by phone, and via email.
• Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
• Resolve patron concerns and ticketing issues with professionalism and courtesy.
Serve as a knowledgeable ambassador for Uptown and its programming.

• Process ticket sales, exchanges, and authorized refunds through AudienceView.
• Assist patrons with selecting performances and seating based on availability and patron needs.
• Process membership purchases and renewals and ensure accurate entry into the patron database.
• Process donations and other contributed revenue transactions received through the Box Office.
• Maintain accurate records of transactions and patron information.
• Handle cash, credit card, and other payment transactions according to organizational procedures.
Maintain confidentiality and accuracy when handling patron and donor information.

• Maintain patron records and assist with database updates and data integrity.
• Support membership and donor programs by assisting with purchases, renewals, donations, and inquiries.
• Assist with event preparation, including printing tickets, preparing will-call lists, and generating patron reports.
Support the Box Office Manager with other administrative and patron-service responsibilities as needed.

• Assist with will-call operations before performances and events.
• Collaborate with House Managers and other Front of House staff to ensure a smooth patron experience.
• Help maintain a clean, organized, and professional Box Office environment.
Provide Box Office support during special events, fundraisers, community programs, and other Uptown activities as assigned.

• Thursdays and Fridays beginning at 2:00 PM through intermission of the evening's performance.
• When there is no performance, regular Thursday and Friday Box Office hours generally conclude at 5:30 PM.
• For performances outside of regular Box Office hours, the Box Office generally opens two hours prior to each performance and remains open through intermission.
• During the holiday season and other periods of increased activity, Box Office hours may be expanded to include Wednesdays.
Additional or adjusted hours may occasionally be required for special events, holidays, high-volume performances, or organizational needs.

• AudienceView experience preferred, but will train.
• Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working with computers, databases, and ticketing software.
• Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
• Ability to provide excellent service while managing multiple patron needs in a fast-paced environment.
• Ability to remain calm, courteous, and professional when resolving patron concerns.
• Reliable and punctual with the ability to work independently when necessary.
An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

• Ability to sit or stand for extended periods.
• Ability to occasionally lift up to 25 pounds.
Ability to work evenings, weekends, and holidays as required by performance schedules.