What are the responsibilities and job description for the Digital Success Manager position at Upswell Marketing?
Description
Join UpSwell Marketing – A Best & Brightest Company to Work For (3 years running) and an Inc. 5000 Fastest-Growing Company!
At UpSwell Marketing, we help businesses grow through data-driven direct mail and digital marketing strategies. With a passionate team, a collaborative culture, and a commitment to innovation, we provide targeted marketing solutions that drive measurable results for our clients.
We’re proud to be recognized as one of the Best & Brightest Companies to Work For in the Nation for three consecutive years and ranked among the Inc. 5000 Fastest-Growing Companies.
We’re looking for a Digital Success Manager to join our growing team. This role is perfect for someone who thrives on building strong client relationships, delivering exceptional service, and helping businesses succeed through digital marketing. If you’re a confident communicator with a knack for organization, problem-solving, and growth strategy, we want to hear from you.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
- Serve as the primary point of contact for assigned digital clients, developing strong relationships and understanding their marketing goals and business challenges.
- Proactively identify upsell and cross-sell opportunities by aligning client needs with the right UpSwell digital solutions.
- Lead engaging client presentations that highlight performance, value, and strategy, while addressing questions or concerns.
- Provide ongoing training and support to ensure clients can effectively use our services and tools to meet their marketing goals.
- Monitor overall client satisfaction, conducting regular check-ins, performance reviews, and feedback surveys.
- Collaborate with internal teams (Sales, Analytics, Creative) to ensure smooth campaign execution and strong client outcomes.
- Stay informed on digital marketing trends, tools, and the competitive landscape to deliver strategic recommendations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 3-5 years of experience in a sales support, account management, or digital marketing role (agency experience a plus).
- Strong understanding of digital marketing channels, performance metrics, and campaign optimization strategies.
- Excellent communication and presentation skills, with the ability to engage and influence clients at all levels.
- A proactive, problem-solving mindset and strong attention to detail.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Experience with CRM systems (HubSpot a plus) and other marketing tools is beneficial.
- Hands-on experience managing or supporting paid search, display, and/or social media campaigns.
Reports to: Director of Campaign Intelligence
Location: Marietta, GA (Hybrid)
UpSwell is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
