Digital Success Manager

Description

Join UpSwell Marketing – A Best & Brightest Company to Work For (4 years running) and an Inc. 5000 Fastest-Growing Company!

At UpSwell Marketing, we help businesses grow through data-driven direct mail and digital marketing strategies. With a passionate team, a collaborative culture, and a commitment to innovation, we provide targeted marketing solutions that drive measurable results for our clients.

We’re proud to be recognized as one of the Best & Brightest Companies to Work For in the Nation for three consecutive years and ranked among the Inc. 5000 Fastest-Growing Companies.

We’re looking for a Digital Success Manager to join our growing team. This role is perfect for someone who thrives on building strong client relationships, delivering exceptional service, and helping businesses succeed through digital marketing. If you’re a confident communicator with a knack for organization, problem-solving, and growth strategy, we want to hear from you.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Serve as the primary point of contact for assigned clients, building strong relationships and understanding their business goals and challenges.

· Proactively identify upsell and cross-sell opportunities within existing client accounts, leveraging a deep understanding of their needs and our product offerings.

· Lead presentations to showcase the value of our solutions and address client needs and objections.

· Provide ongoing support and training to clients, ensuring they are equipped to effectively use our services and achieve their desired outcomes.

· Monitor client satisfaction and engagement, conducting regular check-ins, surveys, and reviews to gather feedback and address any issues or concerns.

· Stay current on industry trends, competitive landscape, and emerging technologies to effectively position our offerings and provide strategic guidance to clients.

Requirements

· Bachelor's degree in Business Administration, Sales, Marketing, or related field.

· Proven track record of success in a sales or customer support role, preferably in the digital technology or software industry.

· Strong understanding of sales principles and techniques, with the ability to effectively identify and pursue opportunities for revenue growth.

· Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers at all levels of an organization.

· Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously in a fast-paced environment.

· Experience with CRM systems (HubSpot) and sales enablement tools is a plus.

Reports to: Director of Campaign Intelligence

Location: Marietta, GA (Hybrid)

UpSwell is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.