What are the responsibilities and job description for the Customer Service Representative position at Upstate Shredding?
Ben Weitsman of Syracuse a division of Weitsman Family of Companies, the East Coast's largest privately held scrap metal processor is currently looking for a Customer Service Representative at our Syracuse, NY location.
Position Overview
Position Overview
- Weigh and purchase inbound scrap, obtain required information from customers for all transactions, and complete purchasing and shipping documents.
- Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
- Provide a best-in-class customer experience.
- Willingness to learn all aspects of the office.
- Willing to cross-train in other positions and assist other teammates as needed.
- Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
- 3 years of previous customer service experience preferred.
- Must be able to work well under pressure while providing excellent customer service.
- Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
- Must have excellent customer service, communication, organizational, and time management skills.
- Dependable and consistent work ethic.
- Must have the willingness to learn the facets of the scrap metal recycling industry.
- Computer experience preferred which includes Microsoft Excel, Word, and Office, and the ability to learn in-house systems (Buy Back Pro).
- Ability to meet attendance schedule with dependability and consistency.
- Must be able to pass all pre-employment requirements, which include but is not limited to a drug screen test and background check.
- Medical, Dental, & Vision
- 401 K
- Employer Paid Life Insurance
- Paid Holidays (6)
- Paid Vacation
