What are the responsibilities and job description for the Help Desk Technician position at Upstate Services Group?
About Us
Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.
Responsibilities
Provide first-level technical support via phone, email, and onsite
Troubleshoot hardware, software, and network issues for employees.
Install, configure, and maintain computer systems, applications, and peripherals.
Document and track support requests through the Helpdesk system.
Escalate complex issues to higher-level support when necessary.
Assist with onboarding of new employees, including account setup and equipment preparation.
Maintain up-to-date knowledge of company systems, policies, and procedures.
Qualifications
3 years of experience in a help desk or IT support role (preferred).
Strong knowledge of Windows 10 and 11 operating systems.
Familiarity with Microsoft 365, networking basics, and remote support tools.
Excellent problem-solving skills with attention to detail.
Strong communication and customer service skills.
Ability to work independently as well as part of a team.
CompTIA A or other IT certifications are a plus.
Knowledge of PBX systems are a plus
Knowledge of virtualization systems are a plus
Benefits
Competitive salary
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional growth and certification support