Regional Manager of Operations

The Regional Operations Manager (ROM) is primarily responsible for running and supporting the region. The ROM will help ensure that Market Centers implement systems, models, and tools that result in effective recruiting through market share appointments, increased retention, and increased productivity throughout their region.

The ROM is a person who relishes the opportunity to implement and manage multiple operating systems. This person is a servant leader, highly focused, works very well independently, and completes tasks with a very high degree of quality and thoroughness. To this person, details matter. The ROM is self-motivated and proactive in all aspects of their work.

The ROM will support the region in achieving higher levels of success while developing his/her own technical and leadership skills. is crucial to the success of this role.

4 Key Job Functions:

• Communications and coordination
• Compliance
• Regional/ Market Center financial reviewing
• Regional Event Logistics

Job DescriptionBelow is a list of a more detailed breakdown of the above key job functions.
Growth:

• Implement growth systems, models, and tools with market center leadership.
• Assist Regional Director/Area Director with franchise and market center growth, including screening of candidates, scheduling of appointments, development and maintenance of top recruit database, marketing support and materials.
• Support launching Market Centers by creating MC leadership training systems
• Serve as point of contact for collection of paperwork during the application process
• Research and strategize with the Regional Director/Area Director to determine opportunities for increased growth and profitability

Market Center Financials and Support:

• Oversee and coordinate regional compliance with KWRI, market center budgets and variances, monthly regional reports, credit card and event reconciliations, monthly financial reviews, and transmittal support
• Be the first point of contact for all inquiries and/or complaints.
• Support MCA’s in the region
• Take notes on regional one-on-ones
• Be on KWRI and regional weekly calls (Growth Call, Regional Leadership Zoom)
• Facilitate the weekly regional zooms
• Market Center visits as needed/requested
• Handle all FDD’s, Confidentiality Agreements and roster updates
• Bi-weekly Compliance call with KWRI

Regional Operating Systems:

• Implement and manage all systems including: marketing, database/contact management and back office duties and any initiatives that the region/KWRI implements
• Create and maintain a regional operations manual
• Screen and follow up with potential candidates, schedule recruiting appointments, and supports recruiting presentations
• Manage Regional office (physical and virtual) supplies and materials
• Create and implement systems to support growth and retention

Event Planning and Management:Work in partnership with our Regional Marketing Director/ RTT

• Develop and implement a world-class training program at the Regional Level, using tools such as the Multi-Year Trends report to analyze regional training needs
• Manage the regional vendor program
• Plan and execute annual regional awards event
• Plan and execute our Mega Agent Summit event
• Oversee the regional training calendar, coordinate instructors and panelists, secure venues and negotiate costs, event promotion and marketing, travel arrangements, on-site registration, and logistics, assist in securing sponsorships, coordinate all regional leadership meetings, and complete event financial reconciliations

Regional Marketing and Communications:Work in partnership with our Regional Marketing Director/ RTT

• Develop and maintain regional marketing channels including calendar and relevant social media
• Prepare regional business communications and marketing pieces
• Prepare monthly regional newsletter

Coordination and travel for KWRI and Region events:

• Attend KWRI events as directed by the Regional Director, including FSO, Family Reunion, Mega Leadership Camp, regional leadership meetings, Regional education events.
• Set-up, confirm and coordinate all business travel for Regional team as needed

Key Skills

• Exceptional organization and project management skills with a demonstrated ability to prioritize appropriately
• Resourceful, proactive, problem-solving, sense of urgency
• Commitment to quality and attention to detail
• Comfort with a fast-paced environment and proven ability to succeed in remote or in-person work
• Strong verbal and written communication skills
• Ability to pivot priorities as needed
• Strategic thinker
• Works well with people (EQ)
• Works well independently
• Tech-Savvy – Proficient in basic business software, apps, products, and tools
• Learning-based and servant leadership oriented

Regional Travel

• Must be able to travel multiple times throughout the year for regional and national training.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Choose your own hours
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Latham, NY 12110: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Latham, NY 12110

Salary : $70,000 - $100,000