What are the responsibilities and job description for the Outpatient Administrative Specialist position at Upstate Cancer Center?
Job Summary
The Outpatient Administrative Specialist will manage incoming new patient referrals and assist with standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation. Also responsible for completion of FMLA and Disability forms as needed. Responsible for the processing of
incoming/outgoing patient appointment referrals for all providers. In addition, will schedule complex multiple provider appointments. Will
provide administrative support to ambulatory patient care functions. Will collect patient co-pays, manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABN's and Waiver of Liability. The Outpatient Administrative Specialist will answer calls, and obtain insurance authorizations as needed. Will prioritize incoming mail, faxes and correspondence. Accepts assignments to other areas as needed.
Minimum Qualifications
Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent
combination of education and experience required. Working knowledge of medical terminology, familiarity with medical coding and excellent written/oral communication skills required. Ability to multitask all support roles in a high volume setting. Excellent phone customer service and strong computer skills.
Preferred Qualifications
Working knowledge of computer systems such as Epic, Word, Groupwise, etc. and Understanding of insurances and referrals, preferred
Work Days
Monday through Friday-Days
Message To Applicants
Recruitment Office: Human Resources
The Outpatient Administrative Specialist will manage incoming new patient referrals and assist with standardized patient check-in and check-out procedures such as entering and verifying demographic, insurance and financial information and generating routine forms and other documentation. Also responsible for completion of FMLA and Disability forms as needed. Responsible for the processing of
incoming/outgoing patient appointment referrals for all providers. In addition, will schedule complex multiple provider appointments. Will
provide administrative support to ambulatory patient care functions. Will collect patient co-pays, manage denial process and assist with other Front Desk tasks. Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABN's and Waiver of Liability. The Outpatient Administrative Specialist will answer calls, and obtain insurance authorizations as needed. Will prioritize incoming mail, faxes and correspondence. Accepts assignments to other areas as needed.
Minimum Qualifications
Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent
combination of education and experience required. Working knowledge of medical terminology, familiarity with medical coding and excellent written/oral communication skills required. Ability to multitask all support roles in a high volume setting. Excellent phone customer service and strong computer skills.
Preferred Qualifications
Working knowledge of computer systems such as Epic, Word, Groupwise, etc. and Understanding of insurances and referrals, preferred
Work Days
Monday through Friday-Days
Message To Applicants
Recruitment Office: Human Resources