What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Upstate Automotive Group?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will have a strong background in automotive service management and a passion for delivering exceptional customer service. As an Automotive Service Advisor, you will serve as the primary point of contact for customers, guiding them through their vehicle maintenance and repair needs while ensuring a smooth and efficient service experience.
Responsibilities
- Greet customers and assess their automotive service needs with professionalism and courtesy.
- Provide accurate estimates for repairs and services, utilizing your knowledge of auto estimating and mechanical knowledge.
- Upsell additional services based on customer needs and vehicle condition, leveraging your sales skills.
- Coordinate with service technicians to ensure timely completion of repairs, including oil changes, brake repairs, transmission work, and more.
- Maintain detailed records of customer interactions, services performed, and parts used in accordance with dealership standards.
- Address customer inquiries and concerns promptly to ensure satisfaction throughout the service process.
- Stay updated on automotive diagnostics, repair techniques, and industry trends to provide informed recommendations to customers.
Experience
- Previous experience in a dealership environment is preferred.
- Strong background in auto service management or as a service technician is highly desirable.
- Familiarity with automotive repair processes including air brake systems, alignment, suspension work, tire service, diesel engine repair, shocks & struts, and auto body repair is beneficial.
- Excellent customer service skills with the ability to communicate effectively with clients about their vehicle maintenance needs.
- Proficiency in service writing and understanding of automotive services such as oil changes and brake repair is essential. Join our team as an Automotive Service Advisor where your expertise will contribute to our commitment to quality service and customer satisfaction!
Job Type: Full-time
Pay: From $30,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Greenwood, SC 29649 (Required)
Ability to Relocate:
- Greenwood, SC 29649: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000