What are the responsibilities and job description for the Front Desk Coordinator (High-Performance Clinic) position at UpSlope Physical Therapy & Performance?
This is not a typical front desk role
At UpSlope Physical Therapy and Performance, we do not just check people in and out.
We create an experience.
We are looking for someone who can run the front of the clinic with precision, energy, and ownership. Someone who takes pride in details and makes people feel taken care of the second they walk in.
What You Will Own
You are the first impression and the operational backbone of the clinic.
Client Experience
- Greet every client by name and create a warm, high-quality experience
- Communicate clearly and promptly via phone, text, and email
- Help clients feel confident, prepared, and cared for every visit
Schedule and Front Desk Operations
- Manage scheduling, rescheduling, and daily clinic flow
- Keep the schedule organized, efficient, and accurate
- Maintain a clean, professional, high-performance environment
Coordination and Communication
- Ensure smooth handoffs between front desk and clinicians
- Keep the team informed so the day runs without friction
- Anticipate needs before they become problems
Clinic Cleanliness and Organization
- Maintain a consistently clean and professional clinic environment
- Mop floors, vacuum, and take out trash as needed
- Clean bathrooms and keep all common areas presentable
- Restock supplies such as paper goods, towels, and front desk materials
- Take pride in the space and ensure it reflects the quality of care we provide
Marketing and Content Support
- Capture simple, authentic social media content such as photos, stories, and short videos
- Support workshops, events, and community outreach
Operations and Execution
- Track basic metrics and support day-to-day operations
- Manage inventory and small projects
- Take initiative to improve systems and processes
Who This Is For
You will do well here if you:
- Take ownership and act without being told
- Are highly organized and detail-driven
- Stay calm and focused in a fast-paced environment
- Communicate clearly and professionally
- Enjoy creating a positive experience for others
- Take pride in keeping a space clean, organized, and running smoothly
- Want to grow and be part of a strong team
Who This Is Not For
This will not be a fit if you:
- Need constant direction to stay on task
- Miss details or struggle with organization
- Get overwhelmed easily with multiple priorities
- Avoid hands-on responsibilities like cleaning and upkeep
- Prefer low-responsibility or repetitive work
Requirements
- Experience in a customer-facing, admin, or front desk role
- Strong communication and organizational skills
- Comfortable using technology such as Google tools, scheduling systems, and messaging platforms
- High attention to detail
Bonus Points
- Experience in healthcare, fitness, or wellness
- Interest in social media or content creation
- Experience managing schedules or coordinating operations
Compensation and Growth
- Competitive hourly pay based on experience
- Opportunity to grow into operations or marketing roles over time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $22