What are the responsibilities and job description for the SME Computer User Support Specialist position at UPSLOPE ADVISORS, INC?
Position Summary
CSlope is seeking an SME Computer User Support Specialist to provide senior-level GIS technical leadership, technical user support, troubleshooting, and management of major GIS-RP technology assignments.
The position supports Army personnel using GIS-RP tools, ArcGIS Pro workflows, web maps, dashboards, and related technical capabilities and will contribute to the PWS-required closed-loop technical-support/helpdesk function.
Primary Responsibilities
- Provide expert GIS technical assistance and user support.
- Lead troubleshooting of GIS-RP tools, ArcGIS Pro workflows, web applications, and associated technical issues.
- Support technical management of major GIS tasks and technology assignments.
- Direct and coordinate technical methods and resources necessary to meet GIS requirements.
- Receive, diagnose, document, resolve, and track technical user issues.
- Escalate unresolved issues through defined technical and Government channels.
- Identify recurring user issues and recommend improvements to tools, documentation, training, and workflows.
- Develop technical guides, FAQs, SOPs, job aids, and knowledge products.
- Support users adopting new or updated GIS-RP applications and workflows.
- Coordinate with Government personnel, senior management, GIS specialists, software QA personnel, and training staff.
Minimum Qualifications
- Bachelor's degree in a relevant GIS, information technology, computer science, engineering, or related technical field.
- Ability to obtain a CAC at date of award.
- Demonstrated understanding of DoD and Army Real Property and IGI&S policy and guidance.
- Knowledge of current DCS G-4 IGI&S QAPs.
- Knowledge of the SDSFIE Army Adaptation.
- Strong knowledge of Esri ArcGIS software.
- Demonstrated experience providing technical management of major GIS projects or tasks.
- Ability to direct and control GIS project activities, methods, and technical resources.
- Demonstrated responsibility for ensuring technical requirements are successfully met.
- Experience providing expert technical troubleshooting and end-user assistance.
- Experience interfacing with Government/client leadership and senior management.
Preferred Qualifications
- Direct Army GIS-RP or IGI&S experience.
- AIGP experience.
- ArcGIS Pro and ArcGIS Enterprise experience.
- RPIM/RPUID experience.
- HQIIS and GFEBS/PRIDE familiarity.
- Federal GIS helpdesk or enterprise support experience.
- GIS technical documentation and knowledge-management experience.
- Army installation support experience.
- Experience supporting Real Property and geospatial-data reconciliation.