What are the responsibilities and job description for the Key Account Manager position at UPSIDE INNOVATIONS LLC?
Key Account Manager
Upside Innovations, a SixAxis company, is a premier manufacturer of aluminum ramps, steps, canopies, OSHA steps, covered walkways, and custom access products. With a strong focus on innovation and customer satisfaction, Upside has experienced tremendous growth over the years and we are now part of SixAxis Manufacturing Technologies, which is fueling additional growth in our business. We continually seek the best talent to add to our team and support our continued growth journey.
We are seeking a highly motivated and experienced Key Account Manager to join our team to contribute to the continued success of Upside. The ideal candidate will be responsible for managing key accounts, developing relations, and growing business opportunities within existing accounts. This position will have the opportunity to travel extensively, with approximately 75% of their time spent outside of the West Chester office.
Position Responsibilities:
- Develop and maintain strategic relationships with C-level executives, directors, and onsite/location managers to drive sales at multiple levels within key accounts
- Visit key accounts on a quarterly basis to develop relations, understand customer needs, and identify opportunities for growth
- Communicate customer needs, feedback and potential new business development projects to the internal team
- Act as the customer advocate within the organization, ensuring that customer needs are met and exceeded
- Work closely with the sales team to communicate customer needs without quoting responsibility
- Develop and implement strategic account plans to achieve sales targets and goals
- Collaborate with cross-functional teams to ensure customer satisfaction and retention
- Monitor market trends, competitive activity, and industry develops to identify potential opportunities and threats
Qualifications and Skills:
- Bachelor’s degree required
- Five plus years of experience in key account management, sales, or business development within the manufacturing industry
- Strong communication and interpersonal skills
- Proven track record of developing and maintaining relationships with key accounts
- Ability to analyze data, identify trends, and develop strategic plans
- Excellent negation and presentation skills
- Ability to travel 75% of time