Senior Sales Manager, Cell Culture Media

About us:

Based in Berkeley, CA, UPSIDE Foods grows meat, poultry, and seafood directly from real animal cells. These products are not vegan or vegetarian—they are delicious meat, made without the need to raise and slaughter billions of animals. In doing so, the company aims to address some of the most pressing environmental, animal welfare, and public health challenges, while still giving people the meat they love.

Founded as the world’s first cultivated meat company in 2015, UPSIDE Foods (formerly Memphis Meats) has achieved numerous industry-defining milestones, including being the first company to produce multiple species of meat (beef, chicken, and duck) and to sell a cultivated meat product in the United States. The company believes that people shouldn’t have to choose between the foods they love and a thriving planet, and is working to build a better food system with access to delicious, humane, and sustainable meat, poultry, and seafood.

UPSIDE Foods has won various industry awards, including New York Times’ Good Tech Awards, FastCo’s Next Big Thing in Tech and World Changing Ideas Awards, and the Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources. UPSIDE Foods has raised a total of $608 million, including from the Abu Dhabi Growth Fund (ADG), Baillie Gifford, Bill Gates, Cargill, John Doerr, John Mackey, Kimbal and Christiana Musk, Norwest, Richard Branson, Softbank, Temasek, Threshold, Tyson Foods, and others.

About this job:

UPSIDE is seeking an experienced sales professional who enjoys a fast-paced work environment and growing a business from the ground up. This role is responsible for managing key customer accounts to meet sales and revenue targets for cell culture media, supplements, and process liquids. This is the perfect opportunity for someone who is able to negotiate, find win-win situations for both the customer and UPSIDE, and drive conversations to realize sales. The ideal candidate will collaborate very closely with Quality, Supply Chain, R&D, Manufacturing, and other stakeholders to ensure that customers receive the orders in a timely manner and are satisfied to create repeat sales. This person is an approachable listener that can form relationships with key customers and effectively provide the voice of the customer to the UPSIDE team.

Responsibilities include:

• Manage a portfolio of customer accounts including development of CRM system
• Develop sales strategies to meet sales and revenue targets.
• Some direct customer outreach
• Maintain good long-term customer relationships
• Identify and work with key decision makers and senior management
• Provide customer support by connecting customers with key individuals within the organization that can solve technical issues or provide the right solutions.
• Provide the voice of customers to the organization by collecting key feedback, developing insight into the customers’ processes, needs and strategies.
• Manage customer quotes and orders within ERP systems
• Liaise with Manufacturing Operations, Supply Chain, Quality, etc. to ensure on time in full delivery of product.
  
  

About You:

• Technical background with good understanding of biological systems with 7 years of working experience. BS in biology, biochemistry, engineering or a similar technical degree, highly desirable. Experienced with suspension cell culture and tissue culture.
• 5 years of experience in sales to direct/indirect channels. Sales experience in biotechnology related industries. Experience related to cell culture systems, including cell culture media, buffers, process liquids, etc. is highly desirable.
• Customer-focused - Active listening to customer’s needs, concerns, feedback, and resolving issues to ensure the customer is satisfied.
• Proficient negotiation balancing customer needs and business objectives.
• Excellent communication skills to customers and internal stakeholders ensuring that internal teams align to customer needs.
• Proactive mindset and sense of urgency to meet sales targets, navigate ambiguous situations and deliver products to the end user.
• Comfortable working in a fast-paced and cross-functional environment.
  
  

Locations:

• San Francisco Bay Area
• Boston, MA
• Washington, D.C.
• North Carolina
• San Diego, CA
  
  

Desirable skills:

• Excellent written and verbal communication skills
• Knowledge of business execution systems
  
  

Who you’ll work with:

• This role will partner with many functions in the company! It’s a rare opportunity to learn about so many parts of the business and industry.
• While we expect growth in all functions in the next 1-2 years, this role will most frequently interact with our R&D, Supply Chain, Manufacturing, Quality, and Senior Leadership.
  
  

Key Contributions in First Year:

• Meet or exceed sales and revenue expectationsx
  
  

Compensation Range: $120,000 - $220,000*

• Pay may vary depending on factors including job-related knowledge and skills.
  
  

UPSIDE Benefits!

• Stock options for all full-time incoming team members!
• 83-100% employer-paid healthcare premiums for team members (medical [including HSA and FSA], dental, and vision)
• Pet insurance for your furry family members!
• Unlimited PTO
• Company-sponsored learning & development opportunities
  
  

UPSIDE Foods is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company-wide mission is to create a product for everyone, so we are deeply committed to having teams and leaders that reflect this mission.