What are the responsibilities and job description for the Manager position at Upscale Restaurant & Lounge?
Company Description
Amina is a premium establishment located in Charlotte North Carolina, offering a blend of fine dining and a sophisticated lounge experience. Known for its innovative cuisine and exceptional service, the venue provides a warm and welcoming environment for guests. The restaurant prides itself on creating memorable dining moments and an elegant ambiance. With a strong commitment to quality and customer satisfaction, Upscale Restaurant & Lounge is a go-to destination for both locals and visitors.
Role Description
We are seeking a dedicated and experienced Manager for a full-time, on-site position in Charlotte, NC. The Manager will oversee daily operations, ensuring exceptional customer experiences and adherence to quality standards. Responsibilities include staff supervision, inventory management, implementing policies, resolving guest concerns, and ensuring the venue's smooth operation. The role also requires collaboration with the team to achieve operational and financial goals.
Qualifications
- Strong leadership, team management, and conflict resolution skills
- Experience in hospitality or restaurant management, with knowledge of food and beverage service operations
- Proficiency in customer service and relationship-building with guests
- Financial management skills, including budgeting, inventory control, and scheduling
- Excellent organizational and time management skills for managing multiple tasks simultaneously
- Outstanding communication skills and the ability to maintain a professional demeanor in a high-pressure environment
- Flexibility to work evenings, weekends, and holidays as needed
- Bachelor’s degree in Hospitality Management or a related field preferred
- Experience in an upscale dining or luxury hospitality setting is a plus