What are the responsibilities and job description for the GBS Lead Fraud Analyst position at UPS?
Job Summary
UPS Global Business Services (GBS) is seeking a dynamic and detail-oriented lead fraud analyst to join our team. This position supports the Corporate Fraud Mitigation Team and serves as the central contact for the field in mitigating fraudulent situations. The incumbent coordinates solutions across required groups (Corporate Security, GBS, Operations, Business Development, etc.). In addition to educating the field and customers on appropriate processes that support fraud prevention, the incumbent acts as the subject matter expert for various tasks within the department related to the implementation and communication of fraud-related applications. If this sounds like your ideal opportunity, we want to hear from you!
Responsibilities
- Helps oversee escalation of concerns
- Monitors, measures, communicates fraud exposure and potential risks to minimize fraud through reports and analysis
- Documents and communicates customer needs and frustrations related to the implementation of UPS fraud solutions
- Monitors and investigates suspicious use of UPS products, processes and services
- Documents processes and procedures of Fraud Mitigation team activity
- Oversees multiple fraudulent activities and takes action to eliminate root cause
Preferences
- Demonstrates knowledge of general finance and accounting practices (billing, A/R, customer profile software applications, etc.)
- Possesses knowledge of operational processes and systems (ETT, Overgoods and Smartstop)
- Understands UPS's pickup and delivery process
- Manages conflicts with customers and fraudsters
- Proficient with Microsoft Office applications (Access, Excel, Word, etc.)
- Demonstrates effective time-management skills; seamlessly adapts to change
- Possesses strong communication, organization, planning, analytical and problem-solving skills
- Displays ability to multi-task, self-starter and work independently under pressure
- Minimum 2 years of experience in customer service, credit collection or billing
- Experience in fraud analyst
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
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