What are the responsibilities and job description for the Global Technology Services Group (GTSG) Technician II position at UPS Supply Chain Solutions?
Global Technology Services Group (GTSG) Technician II
Shepherdsville, KY
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Job Description:
Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
Performs technical, analytical, or maintenance work. Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.
Additional Information:
Must be currently located in the same geographic location as the job or willing to relocate yourself - Required (not remote)
Location: KYSP2, 200 Velocity Way, Shepherdsville, KY 40165
Job Level: Technician
Internal Salary Grade: 009
Work Schedule: Su - Th, 2:00 p.m. to 10:30 p.m.
Internal applicants must apply by end of day Tuesday, 1/20/26
Qualifications:
Ability to communicate highly technical information to both technical and non-technical users
Knowledge of Microsoft Operating Systems (operating systems/software)
Experience with VPN, Remote Desktop Apps, and various Web browsers - Preferred
Technical Certifications such as A+ and Network+ - Preferred
Technical work experience - Preferred
Experience troubleshooting thermal printers - preferred
Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds - Required
Ability to travel by car to various UPS facilities, possible overnights - Required
Must have a valid driver's license - Required
Ability to change shifts with notice - Required
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.