Associate

Ideal candidate would have knowledge of printing, copying, faxing and laminating. Knowledge of applications Microsoft Word, Publisher, Excel, Adobe experience a plus but not required.

We are hiring for both part time and full time options.

For reference the hours we are open:

Monday through Friday 8:30am-7pm, Saturday 9am-4pm, and Sunday 11am-4pm.

Job duties would include:

· Shipping packages (Typing in address for customer and recipient, measuring and weighing boxes)

· Scanning in items to ship (drop offs)

· Packing items for customers (wrapping and boxing)

· Restocking boxes and supplies

· No lifting restrictions (must be able to lift 50 lbs. without issue)

· Must be able to be on feet for extended amounts of time while working

· Faxing

· Copying

· Printing

· Laminating

· Charging customers for items (shipping, printing, retail items)

· Mailboxes (Getting items for customers and scanning and putting away packages/mail) as well as creating new mailbox agreements, renewing and canceling agreements.

· Cleaning duties such as wiping down counters, dusting, vacuuming and mopping

· Taking out trash when needed

- Other administration duties would also be within the job role once trained

Duties:
- Provide exceptional customer service to clients in person, by phone, and email.
- Answer inquiries and resolve customer issues in a timely and professional manner
- Assist customers with product information, pricing, and shipping status
- Process customer transactions accurately

- Operate a cash register with accuracy and efficiency, handling cash, credit card transactions, and other forms of payment.
- Assist customers with purchases, answering questions and addressing concerns in a professional manner.
- Utilize point-of-sale (POS) technology to accurately record and process transactions.
- Maintain a clean and organized sales floor, including stocking shelves and managing inventory.
- Utilize knowledge of products to effectively communicate features and benefits to customers, driving sales through upselling and cross-selling.
- Demonstrate excellent customer service skills, including phone etiquette and in-store communication.
- Perform basic mathematical calculations to balance cash register and process transactions.
- Maintain a high level of knowledge of store products and services to provide informed assistance to customers.
- Work effectively in a fast-paced retail environment, contributing to the success of the team.

Requirements:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Qualifications:

- Prior experience in a retail sales environment is preferred.
- Proficiency with cash registers and POS technology.
- Excellent communication and customer service skills.
- Ability to effectively upsell and cross-sell products.
- Basic math skills.
- Strong phone etiquette and in-store communication skills.
- Familiarity with store operations is an asset.

Join us to be part of a vibrant team dedicated to delivering exceptional shopping experiences! Your enthusiasm, attention to detail, and commitment to customer satisfaction will make a real difference every day.

Pay: From $14.00 per hour

Work Location: In person

Benefits:

Salary : $14