What are the responsibilities and job description for the Practice Success Coordinator position at Upperline Health Inc?
A Specialty Path to Good Health
Upperline Health is the nation’s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.
Triage is temporary.
Treatment is transformative.
Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.
We put patients at the center of value-based care.
This position requires travel up to 100% of the time to partner practices within the region. This position is available to applicants who reside near Cape Coral, Florida.
Position Summary
The Practice Success Coordinator plays a critical role in driving patient enrollment and engagement in the Upperline Plus, our Value-Based Care (VBC) initiative, while ensuring seamless onboarding for partner practices. This position leads patient education and enrollment efforts, communicates the program’s value proposition, and delivers high-impact training to physicians, clinical teams, and operations staff. Working onsite at partner practices, this role ensures timely development of patient panels, fosters strong engagement among enrolled patients, and supports practices in adopting program processes, documentation standards, and technology tools. Success in this role requires balancing enrollment goals, executing detailed launch plans, and building trust through persuasive, empathetic, and results-driven communication.
The ideal candidate is passionate about improving access to care for patients with multiple chronic conditions and thrives in a role that combines patient interaction with practice support.
Key Responsibilities
Patient Education, Enrollment, and Engagement:
Educate and enroll patients by communicating the Upperline Plus value proposition, achieving- 50% engagement-to-enrollment conversion rate
- Drive weekly enrollment velocity to meet or exceed full panel development in collaboration with partner practices
- Conduct telephonic outreach to engage Upperline Plus patients and coordinate ongoing preventive care
- Identify community resources and assist patients and families in accessing those resources
Partner Practice Onboarding:
- Deliver onboarding for physicians and staff to ensure full understanding and advocacy of the Upperline Plus model
- Guide partner practices through the enrollment process, ensuring accurate documentation, proper use of technology, and compliance with value-based care standards
- Conduct training sessions for clinical and operations teams to align on program expectations, available resources, and milestone timelines
Quality Improvement
- Execute detailed launch plans with precision, escalate risks, and ensure timely completion of milestones
- Contribute to process improvement initiatives to enhance patient enrollment efficiency and effectiveness
- Collaborate with partner practices to identify root causes of issues and develop actionable mitigation plans
Key Competencies
- Persuasive communicator who clearly articulates the Upperline Plus value proposition and builds trust with patients and providers
- Proven closer with a strong track record in consultative sales or enrollment roles
- Operationally excellent team player who meets deadlines, manages details, and escalates issues effectively
- Skilled trainer who instills confidence in physicians and staff during onboarding
- Self-driven and goal-oriented, accountable for accountable for achieving key performance indicators (KPIs)
- Strong presentation, interpersonal, and organizational skills
- Proficient in Microsoft Office and EMR systems
- Comfortable handling sensitive and confidential information in compliance with HIPAA
Minimum Qualifications
- High school diploma or equivalent
- Two (2) years of professional experience
- One (1) year in sales or client-facing roles or patient education, with a strong track record of meeting or exceeding goals
- Comfort with fieldwork and travel up to 75% of the time
Preferred Qualifications
- Experience in healthcare and/or customer service roles
- Experience with older adult or geriatric population, a plus
- Background in new service or practice launches
- Experience launching new programs with the use of technology, i.e. iPads and computer software applications
Benefits
Comprehensive benefit options include medical, dental and vision, 401K (matching), PTO and parental leave.
Compensation
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.
Job Type: Full-time
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.