What are the responsibilities and job description for the Lead Patient Care Coordinator (Front Desk, Lead) position at Upperline Health Inc?
ABOUT US
A Specialty Path to Whole-Person Health
Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. Founded in 2017, Upperline Health brings together physicians, advanced practice providers, and integrated care teams to deliver high-quality, value-based care for patients living with chronic conditions.
We place patients at the center of care—addressing immediate needs while supporting long-term outcomes. Upperline Health is proud to be a stable, growing organization that offers collaboration, leadership opportunities, and meaningful careers.
We put patients at the center of value-based care.
Benefits:
Sign-on Bonus: $1000
Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.
WHY JOIN OUR TEAM?
- Competitive compensation
- Generous comprehensive benefits including medical, dental, vision, 401(k), and paid time off
- Work-life balance with regular weekday clinic hours
- Supportive, interdisciplinary team environment
- Mission-driven organization with long-term stability and growth opportunities
ABOUT THE LEAD PATIENT CARE COORDINATOR ROLE
Upperline Health is seeking an experienced and compassionate clinic leader to serve as a Lead Patient Care Coordinator. This role blends hands-on patient care with operational leadership to ensure exceptional clinic performance and patient experience.
The Lead Patient Care Coordinator cross-trains as both a Patient Care Coordinator and Medical Assistant while leading daily clinic operations, supporting staff development, and collaborating closely with providers and regional leadership.
This role is ideal for individuals who enjoy ownership, accountability, and mentoring others within a team-based care environment.
WHY THIS ROLE MATTERS
The Lead Patient Care Coordinator plays a critical role in sustaining Upperline Health’s patient-centered, value-based care model at the clinic level. This role directly impacts patient satisfaction, staff engagement, workflow efficiency, and overall clinic success.
By leading teams, optimizing operations, and supporting high-quality care delivery, this role helps ensure consistent outcomes for patients and long-term stability for the organization.
WHO WILL THRIVE IN THIS ROLE
Leaders who are compassionate, confident, organized, and service-driven will thrive in this role. Successful candidates enjoy balancing hands-on patient interaction with operational oversight, value accountability, and are motivated by developing people and driving performance.
LIVING OUR C.A.R.E.S. VALUES
- Compassion – Lead with empathy and kindness toward patients and teammates
- Accountability – Take ownership of clinic operations, performance, and outcomes
- Respect – Foster trust, inclusion, and collaboration
- Excellence – Pursue high standards and continuous improvement
- Service – Serve patients, providers, and teams with purpose
WHAT YOU’LL DO
- Perform Patient Care Coordinator and Medical Assistant duties as needed
- Lead daily clinic operations, staffing coordination, and workflow management
- Serve as subject matter expert for Upperline Plus enrollment and workflows
- Recruit, onboard, train, and support non-provider clinic staff
- Lead clinic huddles and promote strong communication and accountability
- Monitor and drive performance metrics and patient experience outcomes
- Ensure compliance with clinical and operational standards
- Support regional initiatives and provide coverage at nearby clinics as needed
QUALIFICATIONS
- Prior experience as a Medical Assistant or Patient Care Coordinator required
- Leadership or supervisory experience strongly preferred
- Experience in a podiatry or orthopedic clinic setting preferred
- Strong knowledge of medical terminology and clinic workflows
- Experience with EMR systems; AthenaHealth preferred
- Excellent communication, leadership, and interpersonal skills
- Reliable transportation required
COMPENSATION
Compensation is competitive and commensurate with similar leadership roles in the region, based on experience and qualifications.
Job Type: Full-time
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.