DSP (Direct Support Provider) Manager

DSP Support Manager

Upper Valley Services (UVS)
Location: Bradford, VT
Job Type: Full-Time, Exempt
Department: Developmental Disability Services (DDS)
Reports To: Program Director & Associate Program Director

Join a Team That Makes a Difference

At Upper Valley Services (UVS), we believe every person deserves respect, dignity, and the opportunity to thrive. We are seeking a dedicated, organized, and compassionate DSP Support Manager to oversee staffing, training, scheduling, and operational support within our Developmental Services Program.

This leadership role is ideal for someone who is passionate about person-centered services, staff development, and ensuring high-quality supports for individuals with developmental disabilities.

About Upper Valley Services

Our work is guided by three core values:

Unconditional Positive Regard

We accept each person's experience, potential, and unique contributions through compassion, empathy, collaboration, and respect.

Honesty & Integrity

We foster accountability, transparency, trust, fairness, and ethical decision-making in all that we do.

Innovation

We embrace creativity, continuous learning, and thoughtful change to improve outcomes for the individuals we support and our employees.

Position Summary

The DSP Support Manager oversees staffing, training, scheduling, and documentation to ensure consistent, person-centered supports that promote each individual's health, safety, independence, goals, and overall well-being.

Working closely with Service Coordinators, the Program Director, Associate Program Director, and Direct Support Professionals (DSPs), this role helps maintain service quality, support employee performance, and ensure operational and documentation requirements are completed accurately and on time.

Key ResponsibilitiesStaff Leadership & Supervision

• Supervise, support, and develop a team of Direct Support Professionals (DSPs).
• Conduct monthly supervision meetings and document them in BambooHR.
• Provide coaching, mentoring, and timely performance feedback.
• Utilize DSP Lead Observation Forms to inform training, coaching, and employee development.
• Partner with leadership and Human Resources to address performance concerns and corrective action when necessary.
• Facilitate monthly staff meetings to strengthen communication, engagement, and professional growth.

Staffing & Scheduling

• Manage staff schedules to ensure consistent services for individuals supported.
• Ensure schedules accurately reflect funded hours, Employee Assignment Numbers (EANs), and staffing vacancies.
• Communicate schedule changes to staff and Service Coordinators by Wednesday for the following week.
• Coordinate coverage for call-outs, emergencies, and unexpected absences.
• Review and approve vacation and time-off requests while maintaining staffing levels.
• Meet regularly with Human Resources regarding vacancies, EANs, and staffing needs.
• Adapt scheduling priorities to meet changing program and individual needs.

Training & Professional Development

• Coordinate all required individual-specific training before staff begin providing supports.
• Schedule and monitor refresher trainings and annual training requirements.
• Develop onboarding schedules for new hires aligned with agency training plans.
• Attend and participate in supervisory and required agency trainings.
• Identify ongoing learning opportunities that support staff success.

Documentation & Quality Assurance

• Review and approve employee timesheets and mileage submissions.
• Cross-reference UKG, CareLogic, Company Mileage, and master schedule records to support accurate billing.
• Support DSPs in completing weekly ISA outcome documentation.
• Ensure operational records and documentation are completed accurately and timely.
• Maintain compliance with agency policies, procedures, and person-centered practices.

Team Collaboration & Crisis Response

• Meet bi-weekly with the Program Director and Associate Program Director to discuss updates, challenges, and staffing needs.
• Communicate emergent concerns promptly.
• Coordinate staff participation in individual team meetings while maintaining service coverage.
• Respond effectively to urgent situations involving individuals, staff, or program operations.
• Act as a positive role model and represent UVS professionally in all interactions.

QualificationsRequired

• High School Diploma, GED, or equivalent.
• Valid driver's license.
• Reliable transportation and insurance that meets Vermont legal requirements.
• Strong organizational, leadership, and communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and collaboratively.
• Flexibility to work non-traditional hours, including evenings, weekends, holidays, and on-call coverage as needed.

Preferred

• One year or more of experience supporting individuals with developmental disabilities.
• Experience in crisis intervention and supporting individuals with complex behavioral and mental health needs.
• Prior supervisory or leadership experience.

Knowledge, Skills & Abilities

• Commitment to health, safety, and quality supports.
• Positive, compassionate, and person-centered leadership style.
• Strong organizational and time-management skills.
• Effective verbal and written communication.
• Attention to detail and accuracy.
• Ability to remain calm in challenging or emergency situations.
• Strong advocacy, problem-solving, and decision-making skills.
• Ability to support individuals with complex developmental, behavioral, and mental health needs.

Schedule

This is a full-time exempt position.

Availability may include:

• Days, evenings, and weekends
• Holidays
• On-call and emergency response coverage
• Schedule flexibility based on program needs

Physical & Environmental Requirements

This position may require:

• Extended periods of standing, walking, and sitting
• Household support activities including cooking, cleaning, and laundry
• Community participation and outdoor activities, including hiking
• Transporting individuals receiving services
• Physical and emotional self-regulation during challenging situations

Why Join Upper Valley Services?

• Meaningful work supporting people to live fulfilling lives
• Opportunity to lead and develop a dedicated DSP team
• Mission-driven and collaborative culture
• Ongoing professional development and training opportunities
• Organization grounded in respect, integrity, and innovation

Equal Opportunity Employer

Upper Valley Services is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, veteran status, sexual orientation, marital or civil union status, or any other protected classification under applicable law.

Ready to make a difference? Apply today to join Upper Valley Services as a DSP Support Manager and help empower individuals to achieve their goals and live meaningful lives.

Pay: $55,550.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $55,550