What are the responsibilities and job description for the Dental Patient Service Representative position at Upper Peninsula Medical Center?
Dental Patient Service Representative
Job Code: 2025-CFHC-004 FLSA Status: Non-Exempt Referral Bonus Eligible: Not Available FTE: 80 hours bi-weekly Location: Calumet Family Health Clinic
Summary:
Upper Great Lakes Family Health (UGLFH) is seeking a Dental Patient Service Representative . The Dental PSR interacts and assists patients by telephone or in person to schedule appointments, answer and route questions to the appropriate clinic staff, and update patient information.
Responsibilities, included but not limited to:
- Schedules patients within the electronic health record system according to dental schedule template guidelines.
- Performs reminder calls for last minute scheduled and non-confirmed appointments.
- Completes clerical duties to ensure efficient dental clinic operations.
- Updates patient account information per established policies and procedures.
About Us
Upper Great Lakes Family Health is your community-based medical, dental, and behavioral health care center. We are designated as a Federally Qualified Health Center (FQHC), providing services regardless of language, gender, socio-economic status, sexual orientation, physical and mental capacity, age, religion, housing status and ability to pay.
Our Mission
Providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.
Job Qualifications:
- Experience working in a service industry or administrative role providing excellent customer service.
- Experience utilizing an electronic health record system, preferred.
- Ability to prepare basic correspondence and simple reports utilizing Microsoft Office Suite.
