LIHEAP Support Specialist - Johnson County

LIHEAP Support Specialist - Johnson County

Position Summary

Do you enjoy helping people while working with data, documentation, and program eligibility requirements? As a LIHEAP Support Specialist, you'll play a critical role in helping low-income households access assistance with heating, cooling, and utility expenses through the Low-Income Home Energy Assistance Program (LIHEAP) and related programs.

In this position, you'll review applications, verify eligibility, maintain accurate records, and ensure assistance is delivered in compliance.

If you're detail-oriented, organized, and passionate about helping others, we invite you to join a team committed to Helping People. Changing Lives.

Essential Functions

Application Processing and Customer Service

• Review, verify, and process applications for LIHEAP and related assistance programs
• Determine applicant eligibility based on program requirements and established guidelines
• Collect, verify, and maintain accurate documentation required for application processing
• Provide exceptional customer service by responding to inquiries from applicants, community partners, and the public
• Assist applicants with understanding program requirements, application procedures, and eligibility criteria
• Maintain confidentiality and exercise discretion when handling sensitive client information
• Process applications accurately and efficiently while meeting established deadlines and performance standards
• Refer applicants to additional community resources and agency programs when appropriate

Data Management and Program Administration

• Perform accurate data entry and maintain electronic and physical program records
• Conduct quality control reviews to ensure completeness and accuracy of applications and documentation
• Monitor records and files for compliance with program requirements
• Generate and maintain reports, correspondence, and other program documentation as assigned
• Utilize agency software systems and technology tools to track services and program outcomes
• Maintain a high level of accuracy while managing multiple tasks and priorities

Community Outreach and Program Support

• Represent UETHDA and Community Services programs at outreach events and community activities
• Promote awareness of LIHEAP and other available assistance programs throughout the eight-county service area
• Develop and maintain positive working relationships with utility vendors, community organizations, referral partners, and service providers
• Assist with marketing and outreach efforts designed to increase program awareness and accessibility
• Participate in staff meetings, training opportunities, and professional development activities
• Perform other duties as assigned

Compliance and Regulatory Responsibilities

• Maintain knowledge of federal, state, and agency policies governing LIHEAP and related programs
• Ensure all applications and program activities comply with applicable regulations and grant requirements
• Support program integrity through accurate recordkeeping, eligibility verification, and quality assurance practices
• Adhere to agency confidentiality standards and all applicable privacy requirements

Benefits

• 17 paid break-days and holidays
• Healthcare coverage is provided through the State of Tennessee, with UETHDA covering 100% of the monthly premium for employee-only plans (valued at approximately $600 per month or $7,200 annually). Additional coverage options are available, with any cost difference paid by the employee.
• 1 day of healthcare/personal leave accrued per month (12 days per year)
• Retirement Plan: Tennessee Consolidated Retirement System (TCRS). Eligible employees contribute 5% of annual wages on a pre-tax basis to the defined TCRS plan. UETHDA contributes an amortized amount as determined by TCRS. Employees become fully vested after five years of eligible service.
• Group Term Life Insurance (coverage equal to 1.5 times annual wages) and Voluntary Life Insurance are offered, with Group Term Life fully paid by UETHDA.
• Dental, Vision, Short-Term Disability, and Long-Term Disability options are available at 100% cost to the employee.
• Additional 401(k) and 457 Savings Plan options are available without employer match.

Minimum Requirements

• High School Diploma or GED required
• Associate degree in Business, Marketing, Communications, Technology, Human Services, or related field preferred
• Minimum of two years of experience in customer service, administrative support, program eligibility, data processing, communications, or a related field
• Strong attention to detail and accuracy with demonstrated data entry proficiency
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office 365, including Word, Excel, Outlook, and PowerPoint
• Ability to maintain confidentiality and exercise sound judgment
• Strong interpersonal skills and a service-oriented approach
• Valid Tennessee driver's license with acceptable driving record
• Must successfully pass reference, background, criminal history, and education verification checks

Position Type/Expected Hours of Work

This is a full-time, non-exempt position paid hourly. Standard work hours are Monday through Friday from 8:00 a.m. to 4:30 p.m. Some evening and weekend hours may be required for outreach events and community activities. Travel throughout UETHDA's eight-county service area may be required.

Equal Opportunity Employer Statement

UETHDA is an Equal Opportunity Employer committed to hiring passionate, diverse professionals who want to make a difference in the lives of individuals, families, and communities throughout Northeast Tennessee.

Salary

Starting salary based on education and experience with a range of $15.07 to $16.40 an hour.