Technology Support Technician

UPPER ARLINGTON CITY SCHOOLS

Position: Technology Support Technician
Salary Range: $23.24-25.87 p/hour depending on experience
Time Schedule: Range for this position is 12 months
Reports to: Chief Technology Officer or designee
Employment Status: Full Time
FLSA Status: Exempt

Description: Maintains and repairs district-wide computer and peripheral equipment along with district-wide applications and operating system software. Provides support and assistance in the education and instruction of students and staff. Supports the implementation of Board policy, regulation and guidelines. Aids in maintaining, distributing, collecting, and repairing district-wide inventory updates of equipment and software regardless of platform.

NOTE: The below lists are not ranked in order of importance and are subject to change depending on the needs of the district.

Qualifications:

• High school diploma or general education degree (GED)? Experience with Apple hardware and software.
• Experience in K-12 education preferred.
• Apple Certified Mac Technician (ACMT) certification preferred. District will provide access to self paced course materials and pay for the first exam.
• One to two years related experience.
• Such alternatives to the above qualifications as the Supervisor and/or Board of Education may find appropriate

General Performance Factors

• Appropriate dress and standard of good grooming in accordance with position held and employee handbook requirement.
• Employee conformity with all applicable established rules.
• Implements practices which assures the safety of students, employees or the general public. These practices may reflect specific directives or simple forethought for potentially dangerous conditions and the use of good judgment in keeping the workplace safe.
• Demonstrates good public contact through personal or telephone conversation, correspondence, and day-to-day interactions with the public.
• Maintains a clean, neat and organized work station/area.

Required Knowledge, Skills, and Abilities:

• Ability to work effectively, collaboratively and positively with others.
• Ability to communicate ideas and directives clearly and effectively both orally and in writing.
• Effective active listening skills.
• Organizational, time management, troubleshooting and problem solving skills.
• Ability to work independently and with a team.
• Ability to operate general office equipment, e.g., copier, fax.
• Computer productivity skills including spreadsheets and databases.
• Multitasking skills.
• Ability to utilize appropriate computer software and programs.
• Knowledge of modern office practices, procedures and equipment.
• Ability to prioritize and complete job assignments.
• Ability to communicate with all types of people.
• Understand and perform duties within scope of authority.
• Such alternatives to the above required knowledge skills and abilities as the Supervisor and/or Board of Education may find appropriate.

Office Equipment Operated:

• Copy machine
• Calculator
• Computer/mobile device/printer
• Fax machine
• Telephone/cellular phone
• Other office equipment as needed

Additional Working Conditions:

• Exposure to loud noises.
• Travel within district and possible travel outside of district for meetings or conferences.
• Overtime, evening or weekend shift exchange may be required; pre-approved by supervisor.
• Interruption of duties by students, visitors, staff and/or telephoning.
• Regular requirement to sit, stand, walk, talk, see , read, speak, reach, stretch with hands and arms, crouch, climb, kneel and stoop.
• Regular requirement of moving, lifting, installing, carrying, connecting, and setup technology devices in the district.
• Employee will receive a mid year performance meeting in January and yearly final performance review by April 30.

Employee shall remain free of any alcohol or non-prescribed controlled substance, use in the workplace throughout his/her employment with the district.

The Upper Arlington City School District Board of Education does not discriminate on the basis of race, color, national origin, sex, including sexual orientation and transgender identity, disbility, age, religion, military status, ancenstry genetic information, or any other legally protected category, in its program and activities, including employment opportunities.
 
This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed by the incumbent. The incumbent will be required to follow the instructions and perform the duties required by the incumbent’s supervisor and or appointing authority.

Salary : $23 - $26