What are the responsibilities and job description for the Unit Director - Psychiatric Emergency Services position at UPMC?
Our Psychiatric Emergency Services (PES) department is a highly specialized, high‑acuity service staffed by an experienced, multidisciplinary team providing 24/7 crisis assessment, stabilization, and disposition for patients with acute behavioral health needs.
The ideal candidate has advanced leadership experience in behavioral health or acute psychiatric settings and a proven ability to lead teams in high‑acuity, fast‑paced environments. They bring strong people‑centered leadership, emotional intelligence, and communication skills, along with operational, staffing, and regulatory expertise. This role requires a visible, adaptable leader who collaborates effectively across disciplines, manages crisis‑driven workflows, and aligns unit operations with organizational priorities, even during periods of change.
This position is eligible for a $15,000 sign on bonus with a 2-year work commitment!
Responsibilities:
Clinical Quality & Safety
- Partners with medical and interdisciplinary leaders to drive patient outcomes, quality improvement, and unit‑based safety initiatives
- Uses performance metrics, satisfaction data, and evidence‑based practice to identify gaps, implement action plans, and spread improvements
People, Culture & Communication
- Builds trusting, inclusive teams through effective communication, mentoring, and timely conflict resolution
- Promotes psychological safety, cultural competence, staff well‑being, and respectful workplace practices
Vision, Change & Influence
- Develops and leads a shared unit vision aligned with organizational goals using quality, financial, and operational data
- Leads complex change initiatives with stakeholder engagement and supports staff through transition
Operations & Financial Stewardship
- Ensures compliance with clinical, regulatory, and professional standards while advancing patient‑centered, interdisciplinary care
- Manages budgets, staffing models, and resources responsibly to support safe, high‑quality care
Talent Development & Leadership
- Sets high performance expectations and supports professional growth through coaching, education, certification, and shared governance
- Develops direct‑report leaders, supports workforce competency validation, and oversees recruitment and performance management